#FAQ ### FAQ: What should I do if I see a discrepancy in equipment availability in GCSS? **Answer:** If you notice that equipment is available for a specific location according to the price owner code, but GCSS indicates that no equipment is available at that facility, please reach out to your team for assistance. Provide them with the details of the discrepancy, including the price owner code and the specific location, so they can investigate the issue further. ### FAQ: How can I report an equipment availability issue in GCSS? **Answer:** To report an equipment availability issue in GCSS, send a message to your team detailing the problem. Include information such as the price owner code, the location in question, and any relevant observations. This will help the team address the issue more effectively. ### FAQ: Who should I contact for assistance with GCSS equipment availability? **Answer:** For assistance with equipment availability in GCSS, please contact your designated team or supervisor. They will be able to provide guidance and support in resolving any discrepancies you encounter." ### FAQ: What should I do if I see voyages planned in the wrong direction in the system? **Answer:** If you notice that voyages are being planned in the wrong direction, please report this issue to the support team. Currently, the system does not consider direction when displaying legs for planning. Your feedback is valuable, and we can consider adding this to our backlog for future improvements. ### FAQ: How does the system determine optimal legs for voyages? **Answer:** The system checks for optimal legs by identifying the last origin call (departure) and the first destination call (arrival). All other legs that do not fit this criteria are marked as non-optimal. If you believe there is a gap in this logic, please let us know, and we can create an item in our backlog to address it. ### FAQ: Why are some legs highlighted as non-optimal in the planning tool? **Answer:** Legs are highlighted as non-optimal to indicate that they may not be the best choice for your voyage planning. This highlighting helps users identify and avoid less favorable options. If you have specific examples of legs that are incorrectly marked, please share them with us for further investigation." ### FAQ: Why are updates from RKEM not reflecting in ROCK immediately? **Answer:** The process of transferring data from RKEM/COMET to ROCK involves several steps, including data transformation and ingestion. While we aim for this process to take less than one hour, there can be delays due to various factors, such as late data reception or processing times. If you notice a delay, please be assured that we are actively investigating the issue. ### FAQ: What should I do if I notice missing empties in ROCK after an RKEM update? **Answer:** If you find that empties are missing in ROCK after an RKEM update, please report the issue to our support team with specific details such as the origin, destination, and service code if possible. This information will help us investigate the matter more effectively. ### FAQ: How can I track the status of my updates in ROCK? **Answer:** You can track the status of your updates in ROCK by checking the relevant load events and timestamps. If you encounter discrepancies or delays, please reach out to our support team for assistance. Additionally, you can refer to the online tracking tool provided for more detailed information on your updates." ### FAQ: How can I download the GEO table for use in Excel? **Answer:** To download the GEO table, you can right-click on the grid and select the ""Export as CSV"" option. This will allow you to save the data in a format that can be easily imported into Excel for your VLOOKUP exercises. ### FAQ: I can't find the 'download to Excel' button. Is it still available? **Answer:** The 'download to Excel' button has been replaced. Instead, you can now export the GEO table by right-clicking on the grid and choosing the ""Export as CSV"" option. ### FAQ: What should I do if I encounter issues while trying to export the GEO table? **Answer:** If you experience any difficulties while exporting the GEO table, please reach out to our support team for assistance. They will be able to help you troubleshoot any issues you may encounter." ### FAQ: How can I book a SD 40HC unit from Csomor (HU NO9)? **Answer:** If you are experiencing difficulties booking a SD 40HC unit from Csomor (HU NO9), even when the ACA allocation page indicates availability, it is recommended to check with the GCSS team for further assistance. They can provide insights into any potential issues or restrictions that may be affecting the booking process. ### FAQ: What should I do if I need assistance with a booking issue? **Answer:** If you need assistance with a booking issue, please reach out to your colleagues or the relevant support teams. For specific cases, such as booking from Csomor, it may be helpful to consult with the GCSS team or refer to the responses from the ROCK team regarding contract and freesale availability. ### FAQ: Where can I find the responses regarding contract and freesale availability? **Answer:** Responses regarding contract and freesale availability can be found in the communication threads shared by your colleagues. If you have access to the relevant images or documents, they will provide the necessary details. If you need further clarification, consider reaching out to the team members involved in the discussion for more information." "Here are some FAQs that can be added to the website based on the conversation provided: ### FAQ: What should I do if the SPM is showing planned empties instead of actual loaded quantities? **Answer:** If you notice that the SPM (Supply Planning Module) is reflecting planned quantities instead of the actual loaded quantities, please report this issue to your team lead or the technical support team. Provide them with specific examples, including OTT IDs and any relevant screenshots, to help them investigate the discrepancy. ### FAQ: How can I track the status of my shipments in the SPM? **Answer:** You can track the status of your shipments in the SPM by checking the OTT (Order Tracking Tool) associated with your shipment. Ensure that you are looking at the most recent updates, as the system may take some time to reflect changes in loaded quantities after a vessel has sailed. If you encounter any inconsistencies, please reach out to your support team for assistance. ### FAQ: What are the implications of discrepancies between planned and actual loads in the SPM? **Answer:** Discrepancies between planned and actual loads can lead to significant operational challenges, including incorrect supply planning and resource allocation. It is crucial to address these discrepancies promptly to avoid impacts on berthing line-ups and resource assignments. If you identify such issues, please escalate them to your management or technical support team for resolution." ### FAQ: What is an Inland OTT and how is it created? **Answer:** An Inland OTT (Order Tracking Ticket) is a reference number generated by the system to track inland movements of goods. It is created based on information received from systems like RKEM and COMET. If there are any issues or cancellations, the OTT can be revalidated to ensure accurate tracking. ### FAQ: What should I do if I notice duplicated OTTs? **Answer:** If you encounter duplicated OTTs, it is important to report them to the local team for further investigation. A new version of the inland reconciliation process has been deployed to improve the logic and reduce the occurrence of such duplicates. You can check for updates and improvements in the system through the provided communication channels. ### FAQ: How can I find more information about the inland movement process? **Answer:** For detailed information regarding the inland movement process and any updates, please refer to the announcements shared in your team communication platform. This will provide insights into any changes made to the system and how they may affect your operations." ### FAQ: What should I do if I notice incorrect deadlines in approved OTTs? **Answer:** If you find discrepancies in the dates or times mentioned in the comments of approved OTTs, please report them urgently. You can provide specific examples by including the relevant links to the OTTs in question for further investigation. ### FAQ: How does the auto-approval system for OTTs work? **Answer:** The auto-approval system is designed to function as expected, and there are no general issues reported with it. However, if you encounter any specific cases that seem incorrect, please document them and reach out for assistance. ### FAQ: What causes delays in deadline updates for OTTs? **Answer:** Delays in receiving deadline updates may occur due to latency issues. If you suspect that a deadline update is incorrect, it is important to report it so that the team can investigate and address the issue accordingly. Feel free to modify these FAQs to better fit the tone and style of your website!" ### FAQ: What should I do if I encounter issues with inland movements from Ghana to Spain? **Answer:** If you experience problems with inland movements from Ghana to Spain, please note that the receiving pool is limited, which can affect stock progression. It is advisable to contact our support team for assistance and to ensure that your data is accurate. ### FAQ: How can I check the status of my OTT (Order to Transport)? **Answer:** You can check the status of your OTT by visiting the following link: [OTT Management](https://rock.maersk-digital.net/ottManagement/R23938207). If you notice any discrepancies or issues, please report them to our team for further investigation. ### FAQ: Is there an alternative route for transporting containers from Gambia to Spain? **Answer:** Currently, there is a direct restriction on the data pipeline for movements from Gambia to Spain. However, alternative routes may exist, such as traveling via Morocco and taking a ferry from Tangier to Algeciras. Please consult with our logistics team for the most accurate and feasible options for your shipments. Feel free to reach out if you have any further questions or need additional assistance!" "Here are some FAQs that can be added to the website based on the conversation: ### FAQ: How can I check if my profile in ROCK is a Commercial user? **Answer:** To check if your profile is a Commercial user, navigate to the user administration page at [this link](https://rock.maersk-digital.net/user-admin). Search for your name in the user list. If you have a Commercial profile, it will be indicated there. ### FAQ: What should I do if I have read-only access and need to convert my profile to Commercial? **Answer:** If you currently have read-only access and require Commercial access, please follow the necessary steps to convert your profile. You may need to contact your administrator or refer to the guidelines provided in your organization for the conversion process. ### FAQ: Where can I find my user role in ROCK? **Answer:** Your user role can be found on the ROCK landing page. It is displayed beside your name for easy identification. You can access the landing page at [this link](https://rock.maersk-digital.net/). If you have any issues viewing your role, please reach out to your administrator for assistance." ### FAQ: What is the issue with the container type mapping for TANK and FLAT in the system? **Answer:** There is an inconsistency where containers classified as 'TANK' are being assigned the 'CometEqsType' as 'FLAT'. This has raised concerns among users who expect the classification to accurately reflect the container type. The issue is under review to determine if adjustments can be made to ensure that TANK containers are correctly identified as TANK in the system. ### FAQ: Why are TANK containers not included in the planning process? **Answer:** TANK containers are typically shipper-owned containers and are not part of Maersk's stock. As a result, they are not included in the planning processes within the ROCK system. Users have noted discrepancies when checking bookings, leading to confusion about the actual container types being used. ### FAQ: How can users address discrepancies in container type classifications? **Answer:** Users experiencing discrepancies between the container types displayed in the system and the actual types can report these issues for further investigation. It is suggested to cross-check with the GCSS system for accurate information. Additionally, feedback regarding the need for independent planning of TANK containers is welcomed to improve the system's functionality." ### FAQ: What is the current issue with access requests for the commercial team members? **Answer:** The commercial team is experiencing a high volume of emails requesting access approvals for ACA. This has led to concerns about the efficiency of the current approval process and the potential for incorrect access requests. A meeting has been scheduled to discuss these issues and explore possible solutions. ### FAQ: Why is general access to ACA not provided to all Maersk colleagues? **Answer:** General access to ACA is restricted due to the 'Apply least access privilege' cybersecurity principle. This principle ensures that users only have access to resources necessary for their specific roles, minimizing security risks. Granting broad access without individual review could lead to security vulnerabilities and performance concerns. ### FAQ: What improvements are being made to the user access approval process? **Answer:** The ROCK team is working on improving the user access approval process by onboarding a new tool called Saviynt. This tool aims to streamline the approval process, allowing approvers to grant access with just a few clicks. A meeting will be set up with the Identity Management team to present Saviynt and its benefits." "Here are some FAQs based on the provided text input: ### FAQ: What should I do if the WCR forecast is not updated? **Answer:** If the WCR forecast is not updated, please reach out to your team for clarification. You can inquire about the reason for the delay and the expected timeline for rectification. ### FAQ: How can I check the status of the WCR forecast? **Answer:** You can check the status of the WCR forecast in the ROCK system. If the system status is green, it indicates that the forecast has been successfully added. ### FAQ: What should I do if the WCR file is missing? **Answer:** If the WCR file is missing, it is important to communicate with the source team to resolve the issue. Keep track of updates from your team regarding the status of the file and any actions being taken to retrieve it." ### FAQ: What is the current process for handling vessel schedule changes in OTT? **Answer:** Currently, when there are any changes to the vessel schedule, such as changes in Estimated Time of Arrival (ETA), Estimated Time of Departure (ETD), or vessel name (while keeping the voyage number the same), the respective OTT (Operational Time Table) is highlighted in red. Users are required to manually update the schedule in the ROCK system to reflect these changes. ### FAQ: Is there a way to automate the process of updating OTT when vessel schedules change? **Answer:** The current setup requires manual intervention to update the OTT when there are schedule changes. However, there is a suggestion to improve this process by automating the updates in the system, so that users do not have to manually change the OTT each time a vessel schedule changes. This would streamline operations and reduce the potential for errors. ### FAQ: Who should I contact if I have questions or need clarification about the OTT reconciliation process? **Answer:** If you have any questions or need further clarification regarding the OTT reconciliation process, please reach out to the designated team or contact the person who sent the initial message. They will be able to provide you with the necessary information and assistance." ### FAQ: What should I do if I encounter a mapping issue in ACA for IT TRS? **Answer:** If you notice that DE BRV is being retrieved in ACA for IT TRS and it seems incorrect, please reach out to your team for clarification. It's important to gather insights from colleagues who may have experienced similar issues. Sharing specific examples can help in diagnosing the problem more effectively. ### FAQ: Are there any known issues with specific locations like Koper in ACA? **Answer:** Yes, users have reported similar mapping issues with Koper, indicating that it may not align correctly within the system. If you encounter this, please document the details and share them with your team for further investigation. ### FAQ: How can I report a mapping issue effectively? **Answer:** To report a mapping issue, provide a clear description of the problem, including any relevant details such as the specific locations affected and any screenshots that illustrate the issue. This information will assist your team in addressing the problem more efficiently." ### FAQ: What should I do if I encounter issues while booking online from IT TRS (Trieste)? **Answer:** If you experience problems while trying to book online from IT TRS (Trieste), such as being offered incorrect alternatives (like DE BRV or SI KOP), please contact our customer experience (CX) desk directly. You can reply to the email from the CX desk for assistance. Make sure to provide your customer code, pickup date, agreement type, and service mode for a quicker resolution. ### FAQ: What information do I need to provide when reporting a booking issue? **Answer:** When reporting a booking issue, please include the following details: - **Customer Code:** Your unique customer identifier. - **Pickup Date:** The date you intend to pick up the service. - **Agreement Type:** Specify whether it is a contract or spot agreement. - **Service Mode:** Indicate whether you are using CY (Container Yard) or SD (Street Delivery). Providing this information will help us assist you more effectively. ### FAQ: Why am I being offered locations that are not relevant to my booking? **Answer:** If you are being offered locations that do not correspond to your booking (for example, being offered options in Germany when booking from Italy), this may be due to a system error. We are aware of this issue and are working to resolve it. Please report any such occurrences to our CX desk for further investigation. Your feedback is valuable in helping us improve our booking system." ### FAQ: What should I do if load moves are missing in the ROCK system? **Answer:** If you notice that load moves are not reflecting in the ROCK system, please report the issue immediately to your supervisor or the technical support team. It is important to provide details about the situation, including any error messages or unusual behavior you have observed. ### FAQ: How does missing load moves affect utilization data? **Answer:** Missing load moves can corrupt COP (Cost of Production) data, which in turn impacts utilization data. This can lead to inaccurate reporting and analysis, affecting operational efficiency. It is crucial to address these discrepancies as soon as they are identified. ### FAQ: Is this issue isolated, or could there be more cases? **Answer:** Currently, it is unclear whether the missing load moves in ROCK are an isolated issue or part of a larger problem. Continuous monitoring and reporting of similar issues are essential to determine the scope of the problem. If you encounter this issue, please document it and share your findings with the relevant team for further investigation." ### FAQ: What should I do if I can't see the ACA button on my Rock page? **Answer:** If you are unable to see the ACA button on your Rock page, it may be due to your access type. Users with ""read only"" access do not have the ACA button available. To resolve this, please request a ""commercial"" profile instead. You can do this by sending an email to the appropriate contact or raising a new ticket via the ServiceNow (SNOW) system for the correct access type. ### FAQ: How can I change my access type to commercial? **Answer:** To change your access type to ""commercial,"" please send an email requesting the change to the designated contact person. Make sure to specify that you need commercial access, as this will allow you to access features like the ACA button that are not available to ""read only"" users. ### FAQ: Where can I find more information about access types and features? **Answer:** For more detailed information regarding access types and the features available to each, you can refer to the ROCK User Forum. Additionally, you can check announcements and discussions related to access issues, such as the one posted by Shobhit Kumar Tiwari regarding automated container availability access for ""read only"" users." ### FAQ: What is the purpose of capturing the 'Load Order Sent' status change in the activity log? **Answer:** Capturing the 'Load Order Sent' status change in the activity log is essential for operators to filter and identify OTTs (Order Tracking Transactions) where load orders have not been sent. This feature helps ensure that all necessary load orders are dispatched and allows for accountability by tracking who modified the status and the reasons behind it. ### FAQ: Why is it important to verify the 'Load Order Sent' status? **Answer:** It is crucial to verify the 'Load Order Sent' status because there have been instances where the status indicated that the load order was sent (TRUE), but in reality, it was not. By having a clear log of status changes, operators can investigate discrepancies and ensure that all load orders are properly sent, thus improving operational efficiency and reducing errors. ### FAQ: How can I suggest improvements or changes to the system? **Answer:** If you have suggestions for improvements, such as capturing specific status changes in the activity log, please communicate your ideas to the team. You can create a user story in the backlog for consideration during planning meetings, where the team can prioritize and discuss the implementation of these suggestions." ### FAQ: What does it mean if the GSIS Dest ETA is showing old dates? **Answer:** The GSIS Dest ETA may display old dates due to issues with the vessel schedule system. Specifically, if the Transport Mode is set to ""NONE,"" the data consumer may reject it as invalid, leading to missed schedules. This can result in outdated estimated arrival dates being shown. ### FAQ: How is the issue with the GSIS Dest ETA being resolved? **Answer:** The validation logic for the vessel schedule system has been recalibrated, and the data has been re-ingested to correct the issue. Users are encouraged to verify the updated information and check for any necessary actions, such as canceling outdated OTTs. ### FAQ: Who should I contact if I notice discrepancies in the GSIS Dest ETA? **Answer:** If you notice discrepancies or have concerns regarding the GSIS Dest ETA, please reach out to your team members or designated contacts, such as Shanola or Rashmi, who are actively investigating the issue. They can provide updates and assistance as needed." "Here are some FAQs based on the provided conversation regarding the issue with OTTs and missing load moves: ### FAQ: What should I do if the LOAD OTT is not reflecting in SPM? **Answer:** If you notice that the LOAD OTT is not reflecting in SPM, please report the issue to the support team. They are currently aware of the problem and are working on a fix. You may also want to check back later for updates on the status of the issue. ### FAQ: Why is there a delay in data ingestion from RKEM/COMET? **Answer:** The delay in data ingestion from RKEM/COMET is due to unexpected event formats being sent by GSIS. The support team is actively working on consolidating the logic and implementing a fix to resolve this issue. Your patience is appreciated as they work to restore normal functionality. ### FAQ: How will I know when the issue is resolved? **Answer:** The support team will provide updates on the progress of the issue resolution. You can expect notifications regarding the status, and they aim to keep users informed within a reasonable timeframe. If you have further questions, feel free to reach out to them directly for the latest updates." "Here are some FAQs based on the provided text: ### FAQ: What is the purpose of the ITTRSPT and ITTRSHH networks? **Answer:** The ITTRSPT network was previously used for managing import forecasts for dry units but has been decommissioned. The ITTRSHH network is the new system that has replaced ITTRSPT for handling these forecasts. ### FAQ: How can I change the import forecast for dry units from ITTRSPT to ITTRSHH? **Answer:** To change the import forecast for dry units from ITTRSPT to ITTRSHH, please follow the specific procedures outlined in your organization's guidelines or contact your system administrator for assistance. ### FAQ: Who should I contact for further assistance regarding the import forecast amendment? **Answer:** If you need further assistance with amending the import forecast, please reach out to your designated support team or the relevant department responsible for network management within your organization." "Here are some FAQs based on the conversation regarding slow loading times on the SPM page: ### FAQ: Why is the SPM page loading slowly? **Answer:** Users have reported experiencing slow loading times when accessing the SPM page. This may be due to internal processes that are currently running, which can be data-heavy and affect response times. ### FAQ: What should I do if I encounter an error message on the SPM page? **Answer:** If you receive an error message and no data is loaded, please wait for approximately 30 minutes and try accessing the page again. The team is aware of the issue and is actively investigating the cause of the slowness. ### FAQ: How can I provide feedback about my experience with the SPM page? **Answer:** We encourage users to share their feedback regarding the SPM page's performance. You can do this by reaching out to our support team or using the feedback feature on the website. Your input is valuable as we work to improve the user experience." ### FAQ: What should I do if the latest GSIS schedule is not updated in ROCK? **Answer:** If you notice that the latest GSIS schedule has not been updated in ROCK, please report the issue to your team or the relevant department. Provide specific details, such as the affected vessel calls and the expected dates, to help expedite the investigation. ### FAQ: How can I check the status of the OTT in ROCK? **Answer:** You can check the status of the OTT by visiting the ROCK management link provided in your communications. For example, you can access the OTT details at [this link](https://rock.maersk-digital.net/ottManagement/R23875493). Ensure to verify the dates and any discrepancies with the expected schedule. ### FAQ: Who should I contact for issues related to vessel call discrepancies? **Answer:** For any discrepancies related to vessel calls, it is best to contact your supervisor or the designated point of contact within your team. Provide them with the necessary details, including the vessel name, expected arrival dates, and any relevant screenshots or documentation to assist in resolving the issue." ### FAQ: What does it mean when OTTs are in ""Suggested"" status? **Answer:** When OTTs (Order Transfer Tickets) are marked as ""Suggested,"" it indicates that they have not yet been approved or canceled. This status may occur when there are system delays or backlogs in processing. Users should check back later for updates or contact support if they need immediate assistance. ### FAQ: Why am I unable to add new OTTs? **Answer:** If you are unable to add new OTTs, it may be due to system limitations or ongoing issues affecting the platform. The ""Suggest"" button being grayed out typically indicates that the system is not currently accepting new entries. Please check for any announcements or updates from the support team regarding system status. ### FAQ: How can I prioritize urgent OTTs for transfer to ACE? **Answer:** If you have urgent OTTs that need to be transferred to ACE, please communicate the specific OTT numbers to the support team. They can prioritize these requests and expedite the transfer process. Keep in mind that there may be a backlog, so timely communication is essential." ### FAQ: What should I do if my OTT has been cancelled but is still showing in SPM? **Answer:** If your OTT has been cancelled and is still reflecting in SPM, please ensure to check the action log for the last recorded status. If it still shows as cancelled, you may need to raise a ticket with the support team to investigate the issue further. ### FAQ: Why are all my OTTs showing as ""Suggested"" status? **Answer:** If all your OTTs, whether cancelled or approved, are appearing under ""Suggested"" status, this may indicate a system issue. It is recommended to report this to the support team for immediate assistance, as it could affect stock projections and overall operations. ### FAQ: How can I report an issue with the OTT approval process? **Answer:** If you encounter issues with the OTT approval process, such as automatic approvals not functioning correctly, please document the specific OTT numbers and any relevant details. Then, raise an incident ticket with the support team to ensure the problem is addressed promptly." ### FAQ: What changes are being made to the Geo Table export functionality in ROCK? **Answer:** The export functionality for the Geo Table in ROCK will be updated. While users will still be able to view the geo table data, the ability to export this data will be removed. Instead, the export will now be available in CSV format to improve performance. Users are encouraged to obtain accurate geo data from the SMDS system, which owns the data. ### FAQ: Why is the export functionality being removed from ROCK? **Answer:** The export functionality is being removed because ROCK does not own the data presented in the Geo Table. As a result, we cannot guarantee the accuracy of this data. To ensure users have access to the most accurate information, we recommend retrieving geo data directly from the SMDS system, which is the authoritative source. ### FAQ: How can I access geo data now that the export feature is removed? **Answer:** Users can access the geo data through the SMDS system, which owns and maintains the data. For the most up-to-date and accurate information, please visit the SMDS website. If you need assistance navigating the SMDS system, please reach out to your team or the support staff for guidance." ### FAQ: What caused the missed deadline due to auto-approval? **Answer:** The missed deadline occurred because the auto-approval process was triggered based on an outdated deadline. Initially, the capacity handover deadline was set for February 24th. However, after the auto-approval took place, the deadline was updated in the source system to February 21st, which led to confusion regarding the approval timing. ### FAQ: How can we improve visibility regarding deadline changes? **Answer:** To enhance visibility, it is suggested to notify users whenever a deadline changes. Additionally, including detailed comments in the OTT log about the reason for auto-approval can help users understand the context better. For example, instead of a generic message, the log could specify the exact deadline that triggered the auto-approval. ### FAQ: What steps are being taken to address the issue of auto-approval and deadline updates? **Answer:** The team is discussing potential solutions to improve the process. Suggestions include displaying the last updated timestamp for deadlines and possibly flagging significant updates to ensure users are aware of any changes that may affect their actions. Further discussions will explore the best approach to implement these improvements." ### FAQ: How long does it take for operator code changes to reflect in ROCK? **Answer:** After an operator code change, it typically takes a few days for the updates to reflect in ROCK. However, any new OTTs (Operational Task Tickets) created from the date of the change will display the correct operator code. Please note that OTTs created prior to the change will remain unchanged. ### FAQ: What should I do if the operator code in ROCK does not match the expected information? **Answer:** If you notice a discrepancy between the operator code in ROCK and other sources, such as the SMDS vessel portal, please verify the information in the SMDS portal. If the issue persists, contact your service owner or support team for further assistance in aligning the data with the vessel master data. ### FAQ: What is the significance of the OperatorStatus field in the system? **Answer:** The OperatorStatus field indicates whether an operator is ""Active"" or ""Inactive."" This field has been part of the system since its inception and is crucial for ensuring that the correct operator details are saved during vessel events. If there are multiple operator records, the system will prioritize the active one to avoid discrepancies." ### FAQ: When will the forecast be refreshed for this week? **Answer:** The forecast is typically refreshed on a weekly basis. For specific updates regarding the timing of this week's forecast refresh, please check the latest announcements or contact the relevant department for more information. ### FAQ: Who can I contact for more information about the forecast? **Answer:** For inquiries related to the forecast, you can reach out to Shobhit Kumar Tiwari or the designated team responsible for forecast updates. They will be able to provide you with the most accurate and timely information. ### FAQ: How can I stay updated on forecast changes? **Answer:** To stay updated on forecast changes, consider subscribing to our newsletter or checking our website regularly for announcements. You can also follow our official communication channels for real-time updates." "Here are some FAQs based on the provided text: ### FAQ: What should I do if I notice discrepancies in the weekly forecast performance dashboard? **Answer:** If you notice discrepancies in the weekly forecast performance dashboard, such as differences in pick-up numbers, please report the issue to the relevant team or individual responsible for the dashboard. Include specific details about the discrepancies, such as the week number and the affected units, to facilitate a prompt resolution. ### FAQ: How can I verify the accuracy of the pick-up numbers in the dashboard? **Answer:** To verify the accuracy of the pick-up numbers in the dashboard, cross-reference the figures displayed with the original data source, such as Rock or other reporting tools. If you find any inconsistencies, document the details and reach out to the appropriate team for clarification or correction. ### FAQ: Who should I contact for issues related to the weekly forecast performance dashboard? **Answer:** For any issues related to the weekly forecast performance dashboard, including discrepancies in pick-up numbers, please contact your designated dashboard administrator or the data management team. Providing them with specific examples will help expedite the resolution process." ### FAQ: Why does the system keep changing the port of loading for my OTT? **Answer:** The system may change the port of loading due to its reconciliation logic, which matches the OTT with the schedule of terminal codes. If the system identifies a terminal code that is different from what was manually set, it may automatically remap to that code. In this case, the terminals ESALRTM and ESALR04 are competitive, and loading or discharging from ESALR04 is significantly more expensive. It is important to ensure that the system does not remap to ESALR04 during the rematch process. ### FAQ: What should I do if I notice discrepancies in the terminal codes for the same schedule? **Answer:** If you observe that the same schedule is showing different terminal codes (e.g., ESALR04 and ESALRTM), it is advisable to review the GSIS events associated with that schedule. The system may have grouped logs to reduce noise, which can sometimes obscure changes. If discrepancies persist, consider discussing the issue with your team or scheduling a call to address the concerns and clarify the reconciliation logic. ### FAQ: How can I track system changes effectively in OTT logs? **Answer:** To track system changes effectively, be aware that the system may group logs to minimize clutter, showing only the first and last entries for similar events. If you find it challenging to track changes, consider requesting a detailed review of the logs or discussing the matter with your team to ensure that all relevant events are accounted for. Regular communication with your team can help clarify any confusion regarding system-generated changes." ### FAQ: What is the Stock Factor and how is it calculated? **Answer:** The Stock Factor is a value applied at the flow area level, which is provided by the business. It is used to calculate the Target Stock Level (TSL) Minimum Inventory Demand (MID) for that flow area by multiplying it with the effective forecast. The formula for calculating the Stock Factor at the pool level is: **Stock Factor (Pool) = TSL MID (Pool) / Effective Forecast (Pool)**. ### FAQ: Why might the Stock Factor be less than 2? **Answer:** A Stock Factor of less than 2 can occur for a couple of reasons: 1. The forecast for the pool is low. 2. The TSL MID of the parent flow area is low. If the Stock Factor is low, it may create a Minimum TSL that is not sustainable for supporting exports. ### FAQ: Can I adjust the Stock Factor or the pool forecast? **Answer:** Yes, you can manually override and adjust either the pool forecast or the pool stock factor if necessary. Additionally, a job that calculates TSL minimum and maximum values runs every hour, which may adjust the TSL values based on other parameters, even if the manual stock factors remain fixed." ### FAQ: Can I view the forecast on a monthly basis? **Answer:** Currently, our system only supports a weekly view for forecasts. We do not have the capability to display forecasts on a monthly basis at this time. ### FAQ: How can I provide feedback or request new features? **Answer:** We value your feedback! If you have suggestions for new features, such as a monthly forecast view, please reach out to our support team through the contact form on our website. ### FAQ: Where can I find more information about the features available in the forecast tool? **Answer:** For detailed information about the features of our forecast tool, please visit the ""Features"" section of our website. If you have specific questions, feel free to contact our support team for assistance." "Here are some FAQs based on the provided conversation regarding the missing units in OTT: ### FAQ: What should I do if I notice missing units in my OTT request? **Answer:** If you notice missing units in your OTT request, please reach out to your inland team for clarification. Provide them with the specific request number (e.g., R23771665) and details of the units you believe are missing. They can assist in verifying the request and identifying any discrepancies. ### FAQ: How can I confirm if all units have been discharged? **Answer:** To confirm if all units have been discharged, check the status of your request with the relevant team. In the case mentioned, it was noted that all units appeared to be discharged, indicating that the process was completed. If you have any doubts, contacting your inland team for confirmation is advisable. ### FAQ: What information should I include when reporting missing units? **Answer:** When reporting missing units, include the following information: - The request number (e.g., R23771665) - A detailed list of the units you expected (e.g., 110x40 HCRF + 10x40 OT) - Any communication or documentation that supports your claim This will help the team investigate the issue more efficiently." ### FAQ: Why hasn't the forecast been updated since January 17th? **Answer:** The forecast has not been updated due to integration issues with the WCR forecast, which occurred after the global prospect dashboard was relocated. The GDA team is actively working on resolving these issues. ### FAQ: When can we expect the forecast to be uploaded? **Answer:** While the forecast is currently being uploaded manually, we anticipate a fix to be implemented by the end of this week. We are in communication with the source team to expedite the process. ### FAQ: What should I do if I have further questions about the forecast updates? **Answer:** If you have additional questions or need further assistance, please reach out to our support team. We are committed to keeping you informed and will provide updates as soon as they are available." ### FAQ: What should I do if the ROCK OTT summary is not showing the correct total on the screen? **Answer:** If you encounter an issue where the ROCK OTT summary is not displaying the correct total, please notify our support team. We will investigate the issue and provide a fix. Once the fix is deployed, we will ask you to verify if the problem has been resolved. ### FAQ: How can I report a bug or issue with the ROCK OTT platform? **Answer:** To report a bug or issue with the ROCK OTT platform, please contact our support team with a detailed description of the problem. We will create a bug report and investigate the issue promptly. ### FAQ: How will I know when a fix has been deployed for an issue I reported? **Answer:** Once a fix has been deployed for an issue you reported, our support team will reach out to you to verify if the problem has been resolved. We appreciate your feedback and assistance in ensuring the platform runs smoothly." ### FAQ: What should I do if the stock target in MAPTM is too low? **Answer:** If you are experiencing low stock targets in MAPTM, consider adjusting the Target Stock Levels (TSL) parameters to calculate higher baseline values. You can also increase the stock factor temporarily. For detailed guidance, refer to the user documentation on managing stock factors and TSLs. ### FAQ: How can I influence Target Stock Levels without altering the forecast? **Answer:** You can influence TSL by adjusting the TSL parameters to calculate high baseline values and setting a high stock factor. This will result in a higher Stock Factored TSL MID, which the system uses to calculate the scale factor. For a step-by-step approach, please refer to the user documentation linked in the conversation. ### FAQ: How long does it take for changes in the export forecast to reflect in the TSL? **Answer:** After manually updating the export forecast, it typically takes around 2-3 hours for the changes to recalculate and reflect in the Target Stock Levels. Make sure to check the export forecast regularly to ensure accurate TSL calculations." ### FAQ: Why are WCR-derived forecast figures not updated for WK10 onwards in ROCK? **Answer:** Currently, ROCK is not sourcing WCR-derived forecast figures for WK10 onwards due to a potential issue with the data source. It is expected that the figures should be sourced until WK12 based on the latest WCR forecast from market teams. The discrepancy may be related to a new source being used for Global Prospect. ### FAQ: What should I do if I notice discrepancies between Global Prospect and ROCK forecasts? **Answer:** If you observe discrepancies, such as a significant difference in forecast figures between Global Prospect and ROCK, please confirm that you are referencing the correct and most recent location of the Global Prospect dashboard. If the issue persists, reach out to the source team for further investigation. ### FAQ: When can we expect the forecast data to be available in ROCK? **Answer:** The team is actively working with the source team to resolve the issue and expects to have the forecast data available within the next couple of days. Updates will be provided as soon as the data is accessible, especially considering the critical period for the Lunar New Year preparations." ### FAQ: What should I do if the WK01 numbers are missing for all pools? **Answer:** If you notice that the WK01 numbers are blank for all pools, please reach out to your team or designated contact for assistance. You can also check the relevant communication channels, such as the ROCK - User Forum, for updates or solutions regarding this issue. ### FAQ: How can I find updates on issues related to WK01 data? **Answer:** Updates regarding WK01 data issues can often be found in the ROCK - User Forum under the ""Questions, Ideas and Knowledge Sharing"" section. For example, recent discussions may provide insights into whether the issue has been resolved or if there are ongoing concerns. ### FAQ: Who can I contact for further assistance with WK01 data issues? **Answer:** For further assistance, you can contact your team members or designated support personnel. Additionally, you may refer to specific messages in the ROCK - User Forum where team members, such as Shobhit Kumar Tiwari, have addressed similar issues." ### FAQ: What should I do if the ROCK WCR forecast is not updated for a specific week? **Answer:** If you notice that the ROCK WCR forecast is not updated for a specific week, please reach out to the support team for assistance. They can review the issue and provide updates on when the data will be available. ### FAQ: How can I check if the WCR Pickup and Import return numbers are available? **Answer:** You can check the availability of WCR Pickup and Import return numbers by accessing the ROCK platform. If the data is not visible, please contact the support team, as they may be able to resolve any issues or confirm the status of the data. ### FAQ: What impact does the lack of WCR data have on planning? **Answer:** The absence of WCR data can significantly impact planning, especially during critical periods such as the Lunar New Year rush in Vietnam. It is essential to monitor updates and communicate with the support team to ensure that you have the necessary information for effective planning." ### FAQ: What should I do if I notice discrepancies in the forecast numbers? **Answer:** If you notice discrepancies in the forecast numbers, such as significant underestimations, please report these issues to your team. Include specific details, such as the affected units and the percentage difference. It is crucial for the team to review these discrepancies to identify potential risks and implement corrective actions. ### FAQ: How does the forecasting system account for holiday schedules? **Answer:** The forecasting system is designed to adjust for holiday schedules by converting the load week to the pickup week, typically reducing it by one week. However, if the system does not account for holiday drops in the WCR (Weekly Capacity Report) forecast, it may lead to inaccuracies. It is important to ensure that the WCR forecast aligns with actual market conditions. ### FAQ: Who should I contact for further assistance regarding forecast issues? **Answer:** For further assistance with forecast issues, please reach out to your team members or relevant stakeholders mentioned in the communication. Sharing your observations with market teams can help them investigate what went wrong and improve future forecasting accuracy." ### FAQ: What should I do if the OTT data is not refreshing after RKEM/COMET updates? **Answer:** If you notice that the OTT data is not refreshing after RKEM/COMET updates, please report the issue to our support team. We are currently experiencing limited capacity due to holidays, which may cause delays in response times. We will investigate the issue and provide updates as soon as possible. ### FAQ: Why is there a delay in ROCK reflecting the correct data? **Answer:** Delays in ROCK reflecting the correct data can occur due to various reasons, including system updates and data refresh cycles. If you experience a delay exceeding 48 hours, please reach out to our support team for assistance. We appreciate your patience as we work to resolve these issues. ### FAQ: How can I check if the OTT is reflecting the correct numbers? **Answer:** You can verify if the OTT is reflecting the correct numbers by checking the system updates and any notifications from our support team. If the data appears incorrect or outdated, please contact us for further assistance. We strive to ensure that all data is accurate and up-to-date." ### FAQ: Why does the report exported from the Manage TSL screen only show system-generated SF? **Answer:** The current export functionality is designed to display only system-generated SF. We have received feedback requesting the inclusion of effective SF in the report, and we are actively working to address this concern. ### FAQ: How can I submit my feedback or suggestions about the Manage TSL screen? **Answer:** We welcome your feedback! You can submit your suggestions directly through our support channels or contact our team via email. Your input is valuable in helping us improve our services. ### FAQ: Who should I reach out to if I have more questions about the Manage TSL screen? **Answer:** For further assistance, please contact our support team. You can also reach out to specific team members, such as Roxana, Cristina, or Diaconu, who are informed about the current issues and feedback regarding the Manage TSL screen." ### FAQ: What is the discrepancy between the on-ground stock and the SPM report for CNTST 40HCRF? **Answer:** The on-ground stock for CNTST 40HCRF currently shows only 907 units, while the SPM report indicates over 3,900 units. This discrepancy may be due to ""future"" new build purchases that have been updated in the RKEM system. It is important to verify these figures to understand the actual stock levels. ### FAQ: How should stock levels be calculated in relation to RKEM and COMET? **Answer:** Stock levels should only include units that are currently in the fleet, based on or after the purchase date recorded in RKEM or COMET. This ensures that only relevant and available stock is factored into the calculations, avoiding confusion with future movements that may not yet be realized. ### FAQ: Are historical movements reflected in the RKEM/COMET systems? **Answer:** Yes, RKEM and COMET should ideally show historical movements of stock. If there are concerns about future movements being included in the stock calculations, it is advisable to review the systems to ensure they are accurately reflecting the current and historical data without including future projections." ### FAQ: What should I do if loadings out of AFR for specific dates are not appearing on Rock? **Answer:** If you notice that loadings for the 20 and 40 dry containers on specific dates (e.g., Wednesday 12/12/2024) are not showing on Rock, please reach out to the support team for assistance. They can help verify the issue and ensure that the loadings are correctly reflected. ### FAQ: Is there a known issue with loadings not showing on Rock? **Answer:** Yes, there have been reports of discrepancies where loaded units are not appearing on Rock, even after vessels have sailed. If you encounter this issue, please report it to the team for further investigation. ### FAQ: What is the deviation for AFR loadings from Friday to Sunday? **Answer:** Currently, there is a noted 10k deviation for AFR loadings from Friday to Sunday, with some of these deviations not being genuine. If you have concerns about specific loadings, please contact the support team for clarification and assistance. Feel free to adjust the wording or details to better fit your website's style and audience!" ### FAQ: What should I do if the OTT logs are not reflecting the correct discharge status in ROCK? **Answer:** If you notice that the OTT logs are not showing the correct discharge status in ROCK, it may be due to a delay in system updates or a UI issue. It is recommended to check with the GSCOPSRELSEU team to confirm if the correct Port of Discharge (POD) was updated on the specified date. If the issue persists, please reach out to your product owner or the technical support team for further assistance. ### FAQ: Why are some units not showing in the SPM screen despite being discharged? **Answer:** Units may not appear in the SPM screen if there are discrepancies in the action logs or if the system is not capturing the load moves correctly. This can happen if the first and last logs of the load and discharge status do not align with the actual process followed. If you encounter this issue, please report it to the technical team for investigation. ### FAQ: How can I track the status of my units if there are updates in the COD? **Answer:** Tracking the status of units can be complex, especially with multiple updates. It is advisable to monitor the timestamps of updates in the system. For example, if a Change of Destination (COD) was requested, check the logs for when it was updated in the system. If you need specific details about a unit, consider reaching out to your support team for assistance in tracking the updates accurately." ### FAQ: What should I do if I see a unit listed without a unit number? **Answer:** If you encounter a unit listed without a unit number, it may indicate a data issue. Please report this to the relevant team for further investigation. It's important to provide any available details, such as the unit's location and any associated records, to assist in resolving the issue. ### FAQ: How can I verify the status of a unit that has been in a location for an extended period? **Answer:** To verify the status of a unit that has been in a location for a long time, check the records in the system for any updates or changes. If the unit appears to be inactive or lost, please contact the terminal or the data management team for confirmation and further action. ### FAQ: What steps are taken when a data inconsistency is identified? **Answer:** When a data inconsistency is identified, it is essential to document the issue and report it to the appropriate team. The team will analyze the data, and if necessary, they may implement filters or corrections to ensure accurate records. Users are encouraged to raise any concerns they notice to help maintain data integrity." ### FAQ: How often is the Weekly Forecast Performance report updated? **Answer:** The Weekly Forecast Performance report is updated every Monday based on the weekly job for long-term actual imports/exports, and it is refreshed on Wednesdays when a new forecast snapshot is available. ### FAQ: Can the report display numbers in units instead of TEUs? **Answer:** Yes, there is a request to standardize the report to show numbers in units instead of TEUs. Users are encouraged to coordinate with the report maintainers to implement this change. ### FAQ: Who is responsible for maintaining the Weekly Forecast Performance report? **Answer:** The Weekly Forecast Performance report was introduced by the APA/FEA colleagues. Although it is hosted in the ROCK Power BI workspace, the ROCK product group is not responsible for maintaining the report. For specific inquiries, users should reach out to the relevant teams or individuals involved in its management." ### FAQ: Why was the forecast not updated on October 31st? **Answer:** The forecast was not updated on October 31st due to issues with the forecast source application, which did not generate the expected forecast data. The team is currently investigating the matter to provide clarity and ensure future updates are timely. ### FAQ: When can we expect the new forecast to be available? **Answer:** The new forecast is expected to be available by mid-December. The team is working on resolving the current issues and will notify users once the forecast data is updated and accessible. ### FAQ: What should I do if I notice discrepancies in the forecast numbers? **Answer:** If you notice discrepancies in the forecast numbers, please report them to the relevant team members. It is helpful to provide specific details about the differences you observe, such as comparing the forecast with previous data or highlighting particular weeks that seem off. The team will investigate and address any concerns raised." ### FAQ: What is the purpose of the OTT email regarding TEUs? **Answer:** The OTT email is designed to provide essential shipping information, including the total number of units and TEUs (Twenty-foot Equivalent Units) for shipments. It helps stakeholders understand the equipment being transported and facilitates communication regarding shipping logistics. ### FAQ: How can I ensure that the OTT email includes the total number of units and TEUs? **Answer:** To ensure that the OTT email includes the total number of units and TEUs, it is important to specify this requirement clearly in your communication. The email format should maintain the original unit counts while adding a line that summarizes the total units and TEUs for clarity. ### FAQ: Who should I contact if I have questions about the OTT email format or content? **Answer:** If you have questions or need clarification regarding the OTT email format or content, please reach out to your designated contact person or team responsible for shipping logistics. They can provide guidance and ensure that your requirements are met effectively." ### FAQ: What should I do if the edit button is missing from the Vessel Constraints screen? **Answer:** If you notice that the edit button is missing from the Vessel Constraints screen, please reach out to your team lead or IT support for assistance. It may be a technical issue that needs to be addressed. ### FAQ: Some colleagues can see the edit button but are unable to update. What could be the issue? **Answer:** This could be due to permission settings or a temporary glitch in the system. Ensure that you have the necessary permissions to make updates. If the problem persists, contact your IT support for further investigation. ### FAQ: How can I report technical issues related to the Vessel Constraints screen? **Answer:** To report any technical issues, please tag the relevant team members in your communication or submit a ticket to your IT support team. Providing screenshots or detailed descriptions of the issue can help expedite the resolution process." ### FAQ: Why is the search functionality in the Equipment Selector being considered for removal? **Answer:** The search functionality is being evaluated due to feedback regarding its usefulness. If there are no significant use cases identified for the search feature, the team plans to remove it to simplify maintenance and address existing issues. ### FAQ: What will happen to the Equipment Selector if the search feature is removed? **Answer:** If the search feature is removed, users will still have access to a dropdown list of equipment options. This change aims to enhance the user experience by streamlining the selection process without compromising accessibility. ### FAQ: How can I provide feedback on the Equipment Selector? **Answer:** Users are encouraged to share their experiences and use cases regarding the Equipment Selector's search functionality. Feedback can be submitted through the designated communication channels within the platform to help inform the decision-making process." ### FAQ: What are RPA OTTs and how do they impact stock levels? **Answer:** RPA OTTs (Order to Transfer) are automated processes that manage stock levels and inventory transfers. They can be created when there is a deficit in stock, such as the recent situation where 40HR units were inserted from Hong Kong to PECAL. This can lead to confusion in operations, especially when stock levels are low, and may require consideration of ground stock levels to evacuate empty units. ### FAQ: How does the notice period for RPA OTTs affect operations? **Answer:** A notice period of less than one week for RPA OTTs can significantly disrupt normal operations. In the recent case, this short notice led to confusion among teams, highlighting the importance of timely communication and planning to ensure smooth operations. ### FAQ: What should I do if I have concerns about RPA SEP creation? **Answer:** If you have concerns regarding the creation of RPA SEP (Standard Operating Procedures), especially related to reefers, it is advisable to communicate directly with the RPA team. You can forward your questions or concerns to relevant team members for clarification and to ensure that there is a clear projection of operations moving forward." "Here are some FAQs based on the conversation regarding the Rock Capacity vs Dnet Capacity mismatch: ### FAQ: What is the difference between Rock vessel capacity and Dnet capacity? **Answer:** The Rock vessel capacity refers to the total space available on a vessel, while Dnet capacity reflects the actual planned capacity after accounting for bookings. Discrepancies can occur due to user-overridden capacity constraints or differences in how remaining capacity is calculated. It's important to note that remaining capacity in an OTT context includes both the Dnet remaining capacity and the currently planned TEU. ### FAQ: Why are the numbers for Rock capacity and Dnet capacity different? **Answer:** There are several reasons for the differences in capacity numbers: 1. User-overridden capacity constraints may have been applied, which have since been removed to ensure reliance on Dnet integration. 2. The remaining capacity displayed may not directly correlate with the actual available space, as it combines Dnet remaining capacity with planned TEU. 3. There may be missing data from the Dnet integration, which is currently under investigation. ### FAQ: How can I interpret the remaining capacity value? **Answer:** The remaining capacity value indicates the space still available for planning. However, it can be misleading if not interpreted correctly. For example, if an OTT shows a remaining capacity of 150 TEU with 100 planned TEU, the actual available capacity is 50 TEU (150 - 100). Efforts are being made to improve the clarity of this information in the system. For a more accurate comparison, it is recommended to check the vessel call screen." ### FAQ: What does the ""Red"" status indicate for the Rock system? **Answer:** The ""Red"" status for the Rock system indicates a critical alert. In this case, it is specifically related to the 40MSFU, which is manually updated by designated users. If you notice this status, please check with the relevant team members for further details. ### FAQ: How can I remove the homepage message regarding the Rock system status? **Answer:** If you would like to remove the homepage message about the Rock system status, please reach out to your system administrator or the IT support team for assistance. They will be able to guide you through the process of updating or removing the message. ### FAQ: Who should I contact for updates on the Rock system status? **Answer:** For updates on the Rock system status, it is best to contact the specific users responsible for the 40MSFU updates or your team lead. They will have the most accurate and timely information regarding the system's performance and any necessary actions." ### FAQ: What should I do if the WCR for EAF is not reflecting correctly? **Answer:** If you notice that the WCR for EAF is only reflecting data up to week 43 while other areas show data until week 52, please report the issue to your team lead or the relevant department. They will investigate the matter, which may involve checking for incorrect mappings or other technical issues. ### FAQ: How can I prioritize urgent issues related to WCR visibility? **Answer:** If you encounter an urgent issue regarding WCR visibility, communicate the urgency to your team members. You can request that the issue be prioritized, especially if it affects planning and decision-making. If necessary, ask a colleague to assist in resolving the issue promptly. ### FAQ: What should I do if I cannot address an issue immediately? **Answer:** If you are unable to address an issue immediately due to time constraints or holidays, inform your team about your availability. You can suggest that someone else from your team check the issue in your absence or plan to address it as soon as you return. Clear communication helps ensure that urgent matters are handled efficiently." ### FAQ: What is the current time frame for pending moves in stock progression? **Answer:** Currently, pending moves are considered 'pending' for 7 days after sailing. During this time, they are deducted from stock progression. ### FAQ: Is there a proposal to reduce the pending time frame for stock progression? **Answer:** Yes, there is a proposal to reduce the pending time frame from 7 days to 2 days. This suggestion is based on improvements in the global release process, and feedback is being sought in the forum to determine if 2 days would be sufficient. ### FAQ: What improvements are being made to the stock reconciliation process? **Answer:** There are plans to enhance the stock reconciliation process by consuming vessel release events from COMET in ROCK, expected to be implemented in 2025. This improvement aims to provide better projections for stock in load ports and streamline the overall ocean reconciliation process." ### FAQ: What updates are being made to the OTT email creation process? **Answer:** We are currently adding the vessel code and name, as well as the voyage origin departure information to the subject line of the OTT emails. This enhancement aims to provide clearer context in the email subject for better identification. ### FAQ: Will the Total Unit and TEU Count be included in the OTT emails? **Answer:** Unfortunately, the Total Unit and TEU Count will not be included in the upcoming update due to the complexity involved in integrating this information. However, it has been noted and will be evaluated for future updates. ### FAQ: Can we expect additional details in the email subject line? **Answer:** Yes, there is a suggestion to include the Vessel name and Voyage details in the email subject line along with the OTT number. This request has been added to our backlog for further evaluation. Feel free to adjust any of the wording or details to better fit your website's tone and style!" ### FAQ: What should I do if I notice discrepancies in the load/discharge moves reconciliation? **Answer:** If you notice any discrepancies in the load/discharge moves reconciliation, please report the issue immediately. You can tag relevant team members in your communication to ensure that the issue is addressed promptly. Our team is actively working on improvements and will appreciate any additional details you can provide. ### FAQ: How can I stay updated on the status of the OTT reconciliation process? **Answer:** To stay updated on the OTT reconciliation process, please keep an eye on team communications and updates shared in the relevant channels. We are committed to providing timely updates as we work through any issues. If you have specific questions or concerns, feel free to reach out to the team for clarification. ### FAQ: What should I do if the OTTs are not reflecting correctly? **Answer:** If the OTTs are not reflecting correctly, please notify the team as soon as possible. We are aware of some issues that may cause the OTTs to show as undischarged, and we are working to resolve these. Your feedback is crucial, so please provide any specific examples or data that can help us identify and fix the problem." ### FAQ: What should I do if loaded empties are not reflecting in ROCK after the vessel has sailed? **Answer:** If you notice that loaded empties are not reflecting in ROCK despite the vessel having already sailed with containers onboard, please check the relevant communication channels for updates. You can refer to the message shared in the ROCK User Forum for further insights and assistance. [View the message here](https://teams.microsoft.com/l/message/19:4f8ce1f76c7440038e5cc913c218df73@thread.tacv2/1727941484698?tenantId=05d75c05-fa1a-42e7-9cf1-eb416c396f2d&groupId=45a16ec9-cb6d-401a-866e-e7ca091b65fa&parentMessageId=1727851156885&teamName=ROCK%20-%20User%20Forum&channelName=Questions%2C%20Ideas%20and%20Knowledge%20Sharing&createdTime=1727941484698). ### FAQ: Where can I find support for issues related to ROCK? **Answer:** For support regarding issues related to ROCK, you can visit the ROCK User Forum. This platform allows users to share questions, ideas, and knowledge. Engaging with the community can provide valuable insights and solutions to common problems. ### FAQ: How can I communicate issues or questions regarding ROCK? **Answer:** You can communicate your issues or questions regarding ROCK by posting in the ROCK User Forum. This forum is designed for users to share their experiences and seek assistance from others. Make sure to provide detailed information about your issue to receive the best support." ### FAQ: What should I do if ROCK is not updating loading figures in OTTs? **Answer:** If you are experiencing issues with ROCK not updating loading figures in OTTs, it is recommended to check for any updates or messages in the ROCK User Forum. Other users have reported similar issues, indicating it may be a global problem. You can refer to the discussion [here](https://teams.microsoft.com/l/message/19:4f8ce1f76c7440038e5cc913c218df73@thread.tacv2/1727941484698?tenantId=05d75c05-fa1a-42e7-9cf1-eb416c396f2d&groupId=45a16ec9-cb6d-401a-866e-e7ca091b65fa&parentMessageId=1727851156885&teamName=ROCK%20-%20User%20Forum&channelName=Questions%2C%20Ideas%20and%20Knowledge%20Sharing&createdTime=1727941484698) for more information. ### FAQ: Is the issue with ROCK not updating loading figures affecting other regions? **Answer:** Yes, it appears that the issue with ROCK not updating loading figures is a global concern. Users from different regions, including EUR and WCA, have reported similar problems. It is advisable to stay updated through the ROCK User Forum for any announcements or solutions. ### FAQ: How can I report an issue with ROCK? **Answer:** If you encounter any issues with ROCK, you can report them by posting in the ROCK User Forum. Engaging with other users can help identify if the problem is widespread and may provide insights or solutions. Make sure to provide detailed information about the issue you are facing for better assistance." ### FAQ: What should I do if the load/release on the AFR rock is not picking correctly? **Answer:** If you encounter an issue where the units loaded/released on vessel numbers are not reflecting accurately, please report the discrepancy immediately. For example, if only a few units show as loaded when there should be many more, document the details and reach out to the support team for assistance. ### FAQ: How can I find more information or updates regarding the load/release issue? **Answer:** You can check the relevant discussions and updates in the ROCK User Forum. For specific messages related to the issue, you can refer to the communication thread [here](https://teams.microsoft.com/l/message/19:4f8ce1f76c7440038e5cc913c218df73@thread.tacv2/1727941484698?tenantId=05d75c05-fa1a-42e7-9cf1-eb416c396f2d&groupId=45a16ec9-cb6d-401a-866e-e7ca091b65fa&parentMessageId=1727851156885&teamName=ROCK%20-%20User%20Forum&channelName=Questions%2C%20Ideas%20and%20Knowledge%20Sharing&createdTime=1727941484698) for the latest updates and responses from the team. ### FAQ: Who can I contact for assistance with the load/release issue? **Answer:** If you need immediate assistance, please reach out to your team members or the support team. You can also post your query in the ROCK User Forum to get help from others who may have experienced similar issues." ### FAQ: Why am I unable to lock vessels in the vessel call screen? **Answer:** The feature for manually locking vessel calls has been temporarily removed due to recent changes. We are aware that this has caused challenges, and we are working on a solution. In the meantime, please utilize the ""Call Locks-Days before Arrival"" feature to manage PLP constraints. ### FAQ: What should I do if I am facing issues with PLP runs? **Answer:** If you are experiencing difficulties with PLP runs due to the inability to lock vessels, we recommend pausing PLP runs until a fix is implemented. We understand the importance of this feature and are actively reviewing the situation to provide a clear roadmap for changes. ### FAQ: How can I manage the workload caused by the inability to lock vessels? **Answer:** We recognize that the current situation has increased your workload significantly. While we work on restoring the locking feature, please consider updating each service out of each port manually as a temporary measure. We appreciate your patience and understanding as we address these issues." ### FAQ: What is the current issue with the import forecast? **Answer:** There has been a significant deviation from the forecast for imports, particularly for 40HCRF empties, which have shown a change of approximately +15% to 20% over the last five weeks compared to the forecast. This discrepancy is impacting planning, as the overall stock is forecasted to be in deficit and is trending towards a swift decrease. ### FAQ: How are export forecasts related to the discrepancies in imports? **Answer:** While deviations in export forecasts are also noted, they tend to be more controllable at a local level. The export forecasts are often overridden by 600-900 units above original values, which can increase the imbalance. This trend of overforecasting exports may contribute to the challenges faced in accurately predicting import values, especially when there is limited visibility on actual import figures. ### FAQ: What steps are being taken to address these discrepancies? **Answer:** Teams are actively working with the ROM (Regional Operations Management) and E&E (Export & Engineering) teams to align future export forecasts more closely with actual figures. However, the import forecast remains a concern due to the lack of visibility on import values, which may be affected by underestimated export volumes from other regions. Continuous monitoring and adjustments are essential to improve forecast accuracy." ### FAQ: Why are the Minimum and Maximum Target Stock Levels (TSL) showing as zero for the transshipment locations? **Answer:** The Minimum and Maximum TSL are calculated based on the stock factor and export forecast. If the export forecast for a location is zero, the formula used to calculate TSL (TSL MID = Stock Factor * Export Forecast) results in both TSL MIN and TSL MAX being zero. This behavior is expected for pure transshipment hubs where there are no import/export activities. ### FAQ: How can I adjust the TSL for locations with low or zero stock factors? **Answer:** To adjust the TSL for locations with low or zero stock factors, you can override the export forecast from the forecast screen first, and then override the stock factor from the TSL screen. This will allow you to set non-zero values for TSL MIN and TSL MAX, even if the stock factor is initially low. ### FAQ: What should I do if the system is not accepting my input for the stock factor? **Answer:** If the system is reverting your input for the stock factor back to zero, it may be due to the export forecast being zero. Ensure that you first override the export forecast before attempting to change the stock factor. If the issue persists, it may be a bug, and you should reach out to your system administrator or technical support for further assistance." ### FAQ: Can PLP cancel an OTT that has been manually updated? **Answer:** Yes, PLP is allowed to cancel an OTT (Order to Transport) even if it has been manually updated. In the case discussed, there were no lock flags present, which means PLP can proceed with the cancellation. ### FAQ: What happens if the destination of an OTT is changed? **Answer:** When the destination of an OTT is changed, it does not automatically convert the OTT to a locked status. It is advisable to confirm with the ROCK team regarding the specific procedures for handling changes in destination. ### FAQ: Are there any known issues with vessel calls to certain ports? **Answer:** Currently, there are no vessel calls to the dummy port KRULSDY in the PLP schedule. As a result, PLP will not suggest OTTs to this port and will cancel any unlocked OTTs associated with it. This issue has been reported as a bug and is expected to be resolved in the near future." ### FAQ: What should I do if all buttons are missing on the OTT screen? **Answer:** If you encounter a situation where all buttons are missing on the OTT screen, please refresh the page. If the issue persists, check for any announcements or updates in the ROCK - User Forum, as there may be ongoing technical changes affecting button visibility. ### FAQ: Is the issue with missing buttons a global problem? **Answer:** Yes, it has been confirmed that the issue with missing buttons is a global problem. The technical team is aware of the situation and is working on resolving it. Please stay updated through the ROCK - User Forum for any further information. ### FAQ: How can I report any other issues I notice? **Answer:** If you notice any other issues, please report them in the ROCK - User Forum. Your feedback is valuable, and the technical team will address any concerns as they arise." ### FAQ: What is causing the lag in the ROCK system? **Answer:** There was a recent issue with an external critical infrastructure component related to ROCK, which likely caused a spike in CPU usage. This appears to be a one-time event, and the situation is being closely monitored to prevent future occurrences. ### FAQ: Is the lag affecting all users globally? **Answer:** Yes, it seems that the lag is a global issue, as users in various locations, including offices across Spain and France, have reported difficulties in accessing ROCK. The team is investigating the root cause of the problem. ### FAQ: What should I do if I am still experiencing issues with ROCK? **Answer:** If you are still facing issues with ROCK not loading or experiencing lag, please report the problem to your IT support team. They will be able to assist you further and provide updates on the situation as it develops." ### FAQ: What should I do if I notice consistent overforecasting in import data? **Answer:** If you observe consistent overforecasting in import data, such as the 45HC IMPORT AUTO showing four weeks of overforecasting, it's advisable to reach out to the forecasting team for clarification. They can provide insights into the data trends and any underlying factors contributing to the overforecasting. In this case, higher levels of imports were noted from mid-May to mid-July, which may have influenced the forecast. ### FAQ: Can import forecasts be manually adjusted? **Answer:** Yes, import forecasts can be overridden for future weeks. However, it's important to note that no specific reason needs to be provided for these overrides. If you have questions about the process or need assistance, contacting a member of the forecasting team is recommended. ### FAQ: Is there a restriction on making manual changes to import overrides? **Answer:** Yes, there are restrictions in place regarding manual changes to import overrides. In some cases, overrides may be blocked from manual changes to ensure data integrity and accuracy. If you have further questions about these restrictions, please consult with the forecasting team for more detailed information." "Here are some FAQs based on the provided conversation regarding access to the Empty T/S Report: ### FAQ: How can I access the Empty T/S Report? **Answer:** To access the Empty T/S Report, you need to log in to ""MicroStrategy."" If you do not have access, you will need to request it from your team or the appropriate personnel. ### FAQ: Who can grant me access to the Empty T/S Report? **Answer:** Access to the Empty T/S dashboard must be obtained separately. You should send an email to [equipment.gda@maersk.com](mailto:equipment.gda@maersk.com) with your employee ID and a justification for your request. Please note that some team members may not have the authority to grant access directly. ### FAQ: What should I do if I have already requested access but have not received a response? **Answer:** If you have previously spoken with team members and they indicated they do not have access to provide permission, it is advisable to follow up with the designated email address provided above. Ensure that your request includes all necessary details to expedite the process." "Here are some FAQs based on the provided conversation regarding forecast accuracy: ### FAQ: What should I do if the forecast accuracy data seems inconsistent? **Answer:** If you notice that the actual performance is less than the effective forecast, but other screens indicate overperformance, it may be due to a calculation error or a misinterpretation of the data. It's recommended to review the documentation for clarification and consider keeping the data for an additional 1-2 weeks to see if the trends shift. Feedback on these observations is always welcome. ### FAQ: Where can I find more information about forecast accuracy calculations? **Answer:** Detailed information about forecast accuracy calculations can be found in the documentation linked within the forecast screen. Additionally, you can refer to the initial announcement in the user forum, which includes examples illustrating the calculations. If you have further questions, feel free to reach out for assistance. ### FAQ: How can I provide feedback on forecast accuracy features? **Answer:** Feedback regarding forecast accuracy features is encouraged and can be submitted through the user forum. Your insights help improve the system and address any inconsistencies you may encounter. Please share your experiences and suggestions to contribute to ongoing enhancements." ### FAQ: What should I do if past TSL values are not available in the system? **Answer:** If you notice that TSL values for periods prior to yesterday are missing, please reach out to our support team. We are actively working on restoring past TSL data, and updates will be communicated as soon as they are available. ### FAQ: How does the aggregation method affect TSL values? **Answer:** The aggregation method used for TSL values can differ based on the level of data being analyzed (e.g., pool level vs. country level). If you are experiencing discrepancies in TSL values, it may be due to the aggregation logic. For a more accurate analysis, consider selecting the appropriate level of data that aligns with your needs. ### FAQ: Is there a timeline for restoring past TSL data? **Answer:** We are currently working on restoring two years of past TSL data. The restoration process is ongoing, and we will notify users once the data is fully available. If you have specific requirements for the data, please let us know so we can prioritize accordingly." ### FAQ: What issue is being reported regarding the container count in SPM for bundled 40FLx4 in OTT? **Answer:** The issue reported indicates that when using the 40FLx4 (bundled) in OTT, the container count in SPM does not accurately reflect the total units. For example, 12 units of 40FL should show as 3 FFE (bundled of 4), but it only displays as 3 units in SPM. This discrepancy can lead to confusion regarding whether the OTT plan is bundled or single. ### FAQ: How does the dropdown minimization affect the total units displayed in OTT? **Answer:** When the dropdown in OTT is minimized, the total units do not adjust to reflect the actual number of units. This can create potential confusion for users, as there is no clear indication of whether the displayed units are bundled or single, making it difficult to ascertain the correct count. ### FAQ: What steps are being taken to address the confusion regarding the bundled units? **Answer:** The issue has been acknowledged and added to the backlog for discussion with the team. There are suggestions to modify the logic in SPM to accurately reflect the actual flat rack (FR) count. Additionally, it has been proposed that the TEU should be calculated as 24 in the case of bundled units to provide clearer information. Further assessments are being conducted to determine if changes are necessary." ### FAQ: What changes have been made to the Forecast view regarding actuals and WCR numbers? **Answer:** Recently, the Forecast view has been updated to display actual numbers, which may override the original WCR (Weekly Capacity Report) numbers. This change has raised concerns about losing visibility of the forecasted figures, as it results in comparing actuals against actuals rather than against the original forecasts. ### FAQ: Is there a way to retain the original WCR number while also displaying actuals? **Answer:** Currently, the original WCR number is not included in the view. However, there is a suggestion to keep the WCR number and include actuals in a separate field. This would allow users to compare projected figures with actual performance, maintaining clarity in reporting to the Commercial team. ### FAQ: How can I discuss weekly performance with the Commercial team using the current functionality? **Answer:** To discuss weekly performance with the Commercial team, it is recommended to utilize the available PowerBI reports, which can provide insights into performance metrics. Additionally, users can review accuracy directly in the ROCK system, as the functionality is being improved to enhance usability and visibility of both actuals and forecasts." "Here are some FAQs based on the conversation regarding forecast accuracy differences: ### FAQ: What should I refer to for forecast accuracy, the Forecast Screen or the Power BI report? **Answer:** It is recommended to use the Power BI report for forecast accuracy as it provides a straightforward graph that is easier for individuals outside the Equipment function to understand. However, both sources are being evaluated for accuracy, and it may be beneficial to discuss this further in team meetings. ### FAQ: How do I determine if the forecast accuracy is within a normal range? **Answer:** A deviation of ±10% from the expected forecast accuracy is generally considered normal. This threshold can help in assessing the performance of the forecast over time. ### FAQ: What is the difference between the data shown on the Forecast Screen and the Power BI report? **Answer:** The Forecast Screen displays actual/effective forecast values rounded down to whole numbers, while the Power BI report may default to auto-forecast data instead of the WCR (Weekly Capacity Review) data. It is important to verify which report you are using and ensure it aligns with your analysis needs." ### FAQ: Why are some pool size types missing from the system? **Answer:** Some users have reported that certain size types are not appearing for specific pools. This may be due to a lack of available forecasts for those sizes. The team is actively working to standardize the display of all size types, even if their values are zero, to ensure consistency across the system. ### FAQ: How can I report missing size types for pools? **Answer:** If you notice that certain size types are missing for pools, please report this issue to the support team. Include details such as the specific pool and the size types that are not showing. Your feedback is valuable and will help the team prioritize fixes and improvements. ### FAQ: When can we expect a fix for the missing size types? **Answer:** The team is currently assessing the feedback regarding missing size types. While a specific timeline for a fix cannot be provided immediately, the team is committed to addressing these issues as quickly as possible. Updates will be communicated once the assessment is complete." ### FAQ: How can I update the filters in EFO? **Answer:** To add ""region"" to the filters in EFO, please follow the same process as the current filters in SPM/SPG. If you need assistance, feel free to reach out to the support team or refer to the user guide for detailed instructions. ### FAQ: What should I do if I don't see the latest updates in ROCK? **Answer:** If you haven't seen the latest updates in ROCK, please refresh the application. Updates are typically pushed through, and refreshing will ensure you have the most current information. ### FAQ: Where can I find discussions or updates related to the ROCK User Forum? **Answer:** You can find discussions and updates in the ROCK User Forum, specifically in the ""Sprint Reviews"" channel. For direct links to specific messages or threads, please refer to the forum or contact a team member for assistance. Feel free to modify these FAQs to better fit your website's style or additional information you may want to include!" ### FAQ: What does the ""past week number"" refer to in the new EFO screen? **Answer:** In the new EFO screen format, the ""past week number"" refers to the actual numbers for that week, not the forecast. This distinction is important for accurately interpreting the data displayed. ### FAQ: How can I check actuals versus forecast for the past week? **Answer:** To check actuals versus forecast for the past week, you can refer to the numbers displayed in the gray area of the EFO screen, which represent the actuals. The forecast data will be grouped alongside the actuals for clarity, but further enhancements are being planned to improve visibility at the row level. ### FAQ: Will there be options to export all information for weekly reports and projections? **Answer:** Yes, there are ongoing discussions about improving the visibility of data, including the option to export all relevant information. This will facilitate the creation of weekly reports and projections. Stay tuned for updates on these features as they are developed." ### FAQ: What suggestions have been made for improving the Equipment Type dropdown in the SPM? **Answer:** It has been suggested to replicate the Equipment Type dropdown in the SPM with a split option for ""DRY, RF, SPC"" to enhance user experience and clarity. ### FAQ: Why is the ""Save filter / Saved Filters"" button being moved? **Answer:** The ""Save filter / Saved Filters"" button is being moved to the far right to position it closer to the Search button. This change aims to streamline the filtering process, allowing users to quickly select a filter and execute a search without navigating across the screen. ### FAQ: What issues are users experiencing with saved filters? **Answer:** Users have reported that the saved filters are unable to retain their filter preferences, a concern that has been raised for over a year. This issue is currently being evaluated for prioritization and potential resolution. **4. How can users provide feedback on the forecast screen? **Answer:** Users are encouraged to share their experiences and common grid filter combinations they use. This feedback can help the team understand user needs better and potentially improve the interface to highlight relevant scenarios. Feel free to adjust any of the wording or details to better fit your website's tone and style!" "Here are some FAQs based on the provided conversation regarding font size and viewing format: ### FAQ: Can I reduce the font size for better visibility on the EFO platform? **Answer:** Yes, we can explore options to reduce the font size. This adjustment may help improve visibility and allow for more information to be displayed on the screen at once. ### FAQ: Is it possible to change the viewing format from pages to a scroll function? **Answer:** We are considering implementing a scroll function instead of the current page format. This change would facilitate easier viewing of different pools for a single size/type without needing to navigate through multiple pages. ### FAQ: How does the current grid setup adapt to different screen sizes? **Answer:** The current grid setup is designed to adapt to various screen sizes, allowing for a compromise between displaying more rows and keeping related equipment together. We are also looking into combining auto and override rows to enhance information density while ensuring that key numbers remain prominent." ### FAQ: Why does the forecast screen keep switching between old and new versions? **Answer:** The forecast screen may switch between old and new versions due to system updates or technical issues. If you are experiencing this problem, it could be related to your location or a temporary glitch in the system. We recommend checking for any updates or reaching out to our support team for assistance. ### FAQ: Is this issue affecting other locations as well? **Answer:** Yes, this issue may affect multiple locations. We are currently investigating the matter to determine the extent of the problem. If you are experiencing difficulties, please report your location to help us address the issue more effectively. ### FAQ: How can I report issues with the forecast screen? **Answer:** If you encounter issues with the forecast screen, please contact our support team through the contact form on our website. Include details about your location and a description of the problem to help us resolve it quickly. Your feedback is valuable in improving our services." ### FAQ: Can canal crossings be excluded from the schedule screen. Why are canal crossings currently displayed on the schedule screen, and can they be removed? **Answer:** Canal crossings are displayed on the schedule screen because they have been assigned site codes, which allows for the creation of operational transport tickets (OTTs). However, since these locations will never be used for loading or discharging empties, it has been proposed to remove them from the schedule screens to prevent human errors in creating incorrect OTTs. ### FAQ: What updates are being made regarding canal crossings in the schedule. What is being done to address the issues with canal crossings in the schedule? **Answer:** A suggestion to remove canal crossings from the schedule screen has been acknowledged as a good and easy fix. A solution has been created and is currently under review. Users will be updated once the changes are implemented in the production environment. ### FAQ: How will I be notified about updates regarding the schedule screen and canal crossings? **Answer:** Users will receive notifications once the proposed changes regarding the exclusion of canal crossings from the schedule screen are implemented. It is recommended to check the website regularly for updates or subscribe to notifications if available." ### FAQ: Why are THC costs not updated to LAM? **Answer:** THC (Terminal Handling Charges) costs may not be updated to LAM due to oversight during the implementation process. It has been noted that in some cases, the reported OTTs (Over-the-Top charges) were directly approved without suggesting the THC first, leading to discrepancies. ### FAQ: What should I do if I encounter unupdated THC costs? **Answer:** If you encounter unupdated THC costs, please consider suggesting the OTT first before approving it as a workaround. This approach can help ensure that terminal handling costs are accurately reflected in the OTTs. ### FAQ: Who should I contact for further assistance regarding THC costs? **Answer:** For further assistance regarding THC costs, you can reach out to the relevant team members, such as Vimal or Sivasubramanian, who are actively working on resolving these issues. They will be able to provide you with the necessary support and updates." "Here are some FAQs that can be added to the website based on the provided conversation: ### FAQ: What should I do if I notice discrepancies in capacity numbers for Rock PLP orders? **Answer:** If you notice discrepancies in capacity numbers, please report the issue to the team by referencing the specific OTT link related to your concern. It’s important to provide details about the observed inaccuracies so that the team can investigate and address the issue effectively. ### FAQ: How are dummy ports like KRULSDY affecting capacity calculations in PLP? **Answer:** Dummy ports, such as KRULSDY, are marked as non-operating and can lead to inaccuracies in capacity calculations. Since changes were made to vessel schedules, OTTs planned to these dummy ports may not be included in the capacity calculations. The team is working on a solution to ensure that these dummy port OTTs are considered in future calculations. ### FAQ: What is the current status of the pilot program affecting OTT planning? **Answer:** A pilot program is currently underway where OTTs will no longer be planned to KRULS. This change is expected to resolve some of the capacity calculation issues. It is recommended to monitor the situation and refrain from applying short-term fixes during the pilot phase, as the team is assessing the impact of these changes." ### FAQ: What is the issue with the SPM and OTT summary for the Y64 MAERSK HALIFAX? **Answer:** The SPM and OTT summary indicated that there are 2,250 units of empty containers planned for discharge at KRBUS. However, the RKEM Marvel system shows that all empty containers are on board for discharge at CNHSk. This discrepancy creates a false impression that supplies will be available at KRBUS, which is not the case. ### FAQ: How can I confirm if the incident INC6809448 is related to another incident? **Answer:** To confirm if INC6809448 is related to another incident, such as INC6851159, you can check the details of both incidents. It was noted that the issue may have been resolved by manually canceling two OTTs. If you need further assistance, please reach out to the support team for clarification. ### FAQ: What steps should I take if I notice discrepancies in the discharge plans? **Answer:** If you notice discrepancies in the discharge plans, it is advisable to cross-check with the GSP (Global Supply Planning) for onboard cargo details. Additionally, you can consult with the release team for updates on the POD (Proof of Delivery) and ensure that the discharge plan aligns with the information in the ROCK system. If issues persist, escalate the matter to your support team for further investigation." "Here are some FAQs based on the provided text: ### FAQ: Why are bookings being accepted when there is no available equipment? **Answer:** Bookings may be accepted due to a system error or oversight in inventory management. It is important to regularly check equipment availability before confirming any bookings to avoid this issue. ### FAQ: Who should I contact if I notice a booking acceptance issue? **Answer:** If you encounter a situation where bookings are being accepted without available equipment, please reach out to the designated team members, such as Bhanu Madaan, for assistance in resolving the issue. ### FAQ: What steps can be taken to prevent booking acceptance without equipment availability? **Answer:** To prevent this issue, it is recommended to implement a more robust inventory management system that updates in real-time. Regular audits of equipment availability and staff training on booking procedures can also help mitigate this problem." "Here are some FAQs based on the provided text: ### FAQ: What is the issue with the SPM projection for KRBUS discharge? **Answer:** The issue pertains to the SPM (Stock Projection Management) incorrectly factoring in 250 x 45HC empty containers for future BUS 45HC stock starting from May 14th, despite the Y64 MSK HALIFAX having departed KRBUS on May 11th with no empty containers remaining for discharge. ### FAQ: What actions should be taken regarding the incorrect SPM projection? **Answer:** It is important to review the SPM projections and adjust them to reflect the actual status of the containers. This may involve communicating with the relevant teams to ensure that future projections are accurate and based on the latest shipping data. ### FAQ: How can I get updates on container discharges and projections? **Answer:** Users can stay updated on container discharges and projections by regularly checking the shipping updates on the website or contacting the logistics team for real-time information regarding container statuses and any changes in projections." ### FAQ: What is the purpose of adding an OCL column in the OTT report? **Answer:** The addition of an OCL (Operational Classification Level) column in the OTT report aims to enhance data usability by distinguishing operational differences within the IMEA region. This will allow for better analysis and understanding of the data, despite the commercial mapping being correct. ### FAQ: How can I request changes or improvements to the OTT report? **Answer:** If you have suggestions or requests for changes to the OTT report, you can raise a ticket or directly communicate your needs to the relevant team members. In this case, you can reach out to Dimitar Dimitrov or other team members involved in the report for clarification or to submit your request. ### FAQ: What should I do if I need further clarification regarding the OTT report? **Answer:** If you require further clarification about the OTT report or any specific requests, feel free to reach out to the appropriate contacts mentioned in the report discussions. They are happy to assist and provide the necessary information to ensure your needs are met." ### FAQ: What changes are being made to the shipping routes for U5T ZIM WILMINGTON? **Answer:** U5T ZIM WILMINGTON will now only call at KRBUS in Asia, omitting all China ports. This means that all on-board empties that were initially planned for China will now be directed to KRBUS. ### FAQ: How will the omission of China ports affect the visibility of on-board empties in the OTT summary? **Answer:** Currently, the OTT summary screen cannot capture all on-board empties in the system due to the omission of China ports. This may lead to challenges in tracking the quantity of empties on board after sailing from the port of loading (POL). ### FAQ: What steps are being taken to maintain visibility of on-board empties while phasing out Marvel? **Answer:** As the phase-out of Marvel progresses, there is a need to find a solution that allows for the visibility of all on-board empties in the OTT summary without affecting the SPM projection when the port of discharge (POD) is omitted. Discussions are ongoing to address this issue effectively." ### FAQ: Why are the actual volumes for the previous week missing when viewed at the regional level? **Answer:** The actual volumes for the previous week may not be displayed at the regional level due to a known issue. Users have reported that while the data is available at the pool level, it may not appear when filtered by region. If you encounter this issue, please ensure you are refreshing the report and check if the current week is correctly marked. ### FAQ: How can I access the forecast analysis report? **Answer:** You can access the forecast analysis report through the following link: [Forecast Analysis Power BI Report](https://app.powerbi.com/Redirect?action=OpenReport&appId=1b6a539d-7b49-4c94-b214-76d23d398c13&reportObjectId=1d6c3f18-5464-42b1-85c3-ae21dc1cf1eb&ctid=05d75c05-fa1a-42e7-9cf1-eb416c396f2d&reportPage=ReportSection116b32b90b3543905deb&pbi_source=appShareLink&portalSessionId=172d63d0-de53-4234-9da9-a7667cb5db33). This report provides insights into forecast data and can help you analyze trends and performance. ### FAQ: What should I do if I still cannot see the actual data after refreshing? **Answer:** If you have refreshed the page and still do not see the actual data for the previous week, please try downloading the Excel file for further analysis. If the issue persists, consider reaching out to your support team with details of your observations, including any discrepancies in the current week’s designation, so they can investigate further." ### FAQ: Why does the OTT summary go blank when I press the back button? **Answer:** This issue occurs because the system is designed to require the user to click the Search button to repopulate the OTT summary data. If you navigate back from an open OTT, the summary may not automatically display. We understand this may be inconvenient, and we are looking into potential improvements. ### FAQ: Is this issue affecting all users or just me? **Answer:** The blank summary issue is not unique to you; it has been reported by other users as well. We are aware of the situation and are discussing it within our team to find a solution that enhances user experience. ### FAQ: What should I do if I encounter this issue? **Answer:** If you experience the OTT summary going blank, please click the Search button to repopulate the data. If the problem persists or you have further concerns, feel free to reach out to our support team for assistance. Your feedback is valuable to us!" ### FAQ: Why was my OTT (Order to Transport) cancelled? **Answer:** The cancellation of your OTT may occur due to various reasons. For instance, in the case of OTT number R23291397, the cancellation was due to a discharge limit of 0 at the destination. Once the OTT was unlocked, the PLP (Planning and Logistics Process) cancelled it. If you have specific OTT numbers in question, please provide them for a more detailed explanation. ### FAQ: Can I replan my OTT after it has been unlocked? **Answer:** Yes, once an OTT is unlocked, the PLP is free to replan in order to align with global targets. This means that you can adjust your transport plans based on new information or better options that may arise. If you need assistance with replanning, please reach out with your OTT details. ### FAQ: What should I do if I have multiple OTTs that were cancelled? **Answer:** If you have multiple OTTs that were cancelled, it is advisable to check the specific reasons for each cancellation. For example, OTT R23309648 was mentioned in the conversation, and similar issues may apply. Please provide the OTT numbers you are concerned about, and we can assist you in understanding the reasons and next steps for each case." ### FAQ: What does it mean when the OTT status changes to ""Loaded""? **Answer:** The OTT (Operational Time Tracker) status indicates the current operational state of a vessel. When the status changes to ""Loaded,"" it signifies that the vessel has completed its loading process and is now carrying cargo. In the context of the message, this change occurred after the vessel's first call at SGH, despite the intention to update the status to ""Load"" for the second call. ### FAQ: How does a double call at CNSGH affect vessel operations? **Answer:** A double call at CNSGH involves the vessel making two separate stops: the first for discharging cargo and the second for loading. In this case, there is a four-day gap between the two calls. This operational structure can impact scheduling and the management of cargo, as the vessel's status may need to be updated accordingly to reflect its activities during each call. ### FAQ: What should I do if I notice discrepancies in the OTT status updates? **Answer:** If you observe any discrepancies in the OTT status updates, it is important to communicate these issues promptly. You can keep the relevant parties informed about the incident and submit an incident report if necessary. For example, in the provided message, an incident report was submitted with the reference number INC6758582, which can be used for tracking and resolution purposes." ### FAQ: What are the minimum and maximum TEU requirements for different locations? **Answer:** - **NGAPP: **Answer:** - 20gp: Minimum 450 TEU, Maximum 900 TEU - 40hc: Minimum 250 TEU, Maximum 500 TEU - **AOLAD: **Answer:** - 20gp: Minimum 10 TEU, Maximum 20 TEU - 40hc: Minimum 40 TEU, Maximum 80 TEU - **CGPNR: **Answer:** - 20gp: Minimum 25 TEU, Maximum 50 TEU - 40hc: Minimum 25 TEU, Maximum 50 TEU ### FAQ: How can I get assistance with TEU requirements for my location? **Answer:** If you need help with TEU requirements for specific locations, you can reach out to our support team or connect with other users in the community. For example, you can collaborate with others, as mentioned in the conversation, to check the requirements together. ### FAQ: What does TEU stand for and why is it important? **Answer:** TEU stands for Twenty-foot Equivalent Unit, which is a standard measurement used in shipping to describe the capacity of container ships and terminals. Understanding TEU requirements is crucial for logistics planning and ensuring that shipping operations run smoothly." ### FAQ: What is TSL and why is it important? **Answer:** TSL stands for Transport Layer Security, a protocol that ensures privacy between communicating applications and users on the internet. It is crucial for protecting sensitive data during transmission, such as personal information and payment details. ### FAQ: How can I adjust the TSL Min/Max settings? **Answer:** To adjust the TSL Min/Max settings, you will typically need to access your server or application configuration files. Look for the settings related to TSL protocols and modify them according to your requirements. If you are unsure, consult your system administrator or refer to the documentation specific to your server or application. ### FAQ: What should I do if I am unable to achieve the desired TSL settings? **Answer:** If you are having trouble reaching the required TSL Min/Max settings, consider checking for any conflicting configurations or software updates that may be necessary. Additionally, seeking assistance from technical support or forums related to your specific software or server can provide further guidance." "Here are some FAQs based on the provided text: ### FAQ: What happens when a cancelled OTT is reinstated? **Answer:** When a cancelled OTT (Order to Transport) is reinstated, the previous loading instructions remain active. This can potentially lead to confusion or safety issues, as the reinstated order may not reflect the current operational requirements. ### FAQ: Why is it important to address the issue of active loading instructions after reinstating a cancelled OTT? **Answer:** It is crucial to address this issue because having outdated or incorrect loading instructions can pose safety risks and operational inefficiencies. Ensuring that reinstated orders have updated instructions helps maintain safety and clarity in transportation operations. ### FAQ: What steps are being taken to resolve the issue of loading instructions remaining active after OTT reinstatement? **Answer:** The concern regarding the active loading instructions after the reinstatement of a cancelled OTT has been acknowledged. Efforts are being made to close this gap quickly to enhance safety and operational effectiveness. Users are encouraged to report any further issues or concerns related to this matter." ### FAQ: What should I do if my OTT is not fully discharged and I have pending deliveries? **Answer:** If your OTT is not fully discharged and you have pending deliveries, it is important to check the status of your OTT in the system. If the units are not reflected, you may need to contact your logistics coordinator or support team for assistance. They can provide guidance on how to proceed with the pending deliveries and ensure that your containers are accounted for. ### FAQ: How can I reschedule my OTT if it is not showing in the system? **Answer:** If you are unable to reschedule your OTT because it is not reflected in the system, consider reaching out to your support team for help. They may have specific procedures or workarounds to assist you in rescheduling your OTT and ensuring that your deliveries are managed effectively. ### FAQ: What is SPM, and how does it relate to my OTT and container deliveries? **Answer:** SPM stands for Supply Chain Management Platform, which is used to track and manage shipments, including OTTs and container deliveries. If your units are not showing in SPM, it may indicate a system update or a need for manual entry. Contact your logistics team for assistance in reflecting your units in SPM to ensure smooth delivery operations." "Here are some FAQs based on the provided conversation regarding the SPM (System Performance Management) issue: ### FAQ: Why do my SPM screens keep going blank after a period of non-usage? **Answer:** If your SPM screens are going blank after a period of inactivity, it may be due to a timeout setting that has been adjusted. This feature is designed to save energy and resources. You may want to check your system settings or consult your user manual to see if there is an option to modify the timeout duration. ### FAQ: How can I prevent having to reenter locations and equipment sizes/types in SPM? **Answer:** If you find yourself needing to repeatedly reenter locations and equipment sizes/types, it could be related to the timeout issue or a potential software glitch. Ensure that your software is updated to the latest version, as updates often include bug fixes. Additionally, check if there are settings that allow you to save your entries or preferences to avoid reentering them. ### FAQ: What should I do if the issue persists despite checking settings and updates? **Answer:** If the problem continues after checking your settings and ensuring your software is up to date, it may be helpful to reach out to your technical support team. They can provide further assistance and troubleshoot the issue more effectively. Be sure to provide them with details about the problem, including when it started and any steps you've already taken to resolve it." ### FAQ: Did the PLP run today? **Answer:** No, the PLP did not run today. There was a technical issue that prevented the run from occurring. We are currently investigating the matter. ### FAQ: When will the PLP run again? **Answer:** The PLP is scheduled to run again tonight. Please check back for updates after the run is completed. ### FAQ: What should I do if I notice OTTs that need correction? **Answer:** If you notice any OTTs that require correction, please report them to the team. In the meantime, manual corrections may be necessary until the PLP runs successfully again. Feel free to adjust the wording or details as needed for your website!" "Here are some FAQs based on the provided conversation regarding the ROCK system performance issues: ### FAQ: What should I do if I experience lagging or loading errors in the ROCK system? **Answer:** If you encounter lagging or loading errors while using the ROCK system, please report the issue to our support team. We are currently investigating performance spikes that may affect global performance. Your feedback is essential for us to identify and resolve these issues. ### FAQ: Was the recent performance issue in the ROCK system a local or global problem? **Answer:** The recent performance issues were likely global, as indicated by high database load and reports from multiple users. We are actively investigating the cause of these spikes to prevent future occurrences. If you are still experiencing issues, please let us know. ### FAQ: How can I stay updated on the status of the ROCK system performance? **Answer:** We will provide updates regarding the ROCK system's performance and any ongoing investigations through our official communication channels. Please check for announcements or reach out to our support team for the latest information. Thank you for your patience as we work to resolve these issues." ### FAQ: What should I do if I haven't received the Auto Forecast? **Answer:** If you have not received the Auto Forecast as expected, please reach out to the ROCK team for an update. You can send a message similar to: ""Good morning ROCK team, do you have any update regarding the Auto Forecast? It was expected to be received in a few hours."" ### FAQ: How can I follow up on a delayed Auto Forecast? **Answer:** If there is a delay in receiving the Auto Forecast, you can politely inquire about the status by sending a follow-up message. For example, you might say, ""Hi [Team Name], I wanted to check in regarding the Auto Forecast. Is there any update on its status?"" ### FAQ: What should I expect in response to my inquiry about the Auto Forecast? **Answer:** When you inquire about the Auto Forecast, you can expect a response acknowledging your message and providing an update on the status. For instance, the team may inform you that the forecast has been ingested and that they are addressing any issues related to the delay. Feel free to customize these FAQs to better fit your website's tone and style!" ### FAQ: What does ""OTT in D status before ETA date"" mean? **Answer:** ""OTT"" refers to the ""On-Time Tracking"" status of shipments. When a shipment is in ""D"" status before the Estimated Time of Arrival (ETA) date, it indicates that the shipment is currently being processed and is part of the opening stock at the destination, regardless of the ETA. This status helps in understanding the flow of goods and their availability. ### FAQ: How does inland reconciliation differ from ocean reconciliation? **Answer:** Inland reconciliation processes are distinct from ocean reconciliation as they do not heavily consider dates. The inland process focuses more on the actual movements and stock projections based on the RKEM moves. For more detailed information, you can refer to the documentation on inland reconciliation [here](https://wonderful-coast-076d40203.2.azurestaticapps.net/Inland-Reconciliation_148436764885.html). ### FAQ: Where can I find more information about stock projections and reconciliation? **Answer:** For comprehensive details on stock projections and the reconciliation process, you can consult the relevant documentation. It provides insights into how stock is managed and reconciled, particularly in relation to inland flows. The documentation can be accessed [here](https://wonderful-coast-076d40203.2.azurestaticapps.net/Inland-Reconciliation_148436764885.html)." "Here are some FAQs based on the provided conversation regarding vessel call constraints: ### FAQ: What are vessel call constraints and how do they affect operations? **Answer:** Vessel call constraints refer to the limitations or restrictions placed on the scheduling and routing of vessels at ports. These constraints can impact the planning of operations, such as the discharge of cargo. It is essential for the system to accurately reflect these constraints to ensure that vessels are directed to appropriate terminals and that schedules are logical and feasible. ### FAQ: What should I do if the system suggests an incorrect terminal for discharge? **Answer:** If you notice that the system has suggested an incorrect terminal for discharge, it is important to review the schedule and the constraints set on the terminal. You can amend the Over Time Transfer (OTT) as needed. If the issue persists, consider reaching out to the support team for further assistance, as they can investigate the underlying reasons for the incorrect suggestion. ### FAQ: How can I ensure that services are not planned to or from restricted sites? **Answer:** To ensure that services are not planned to or from restricted sites, it is crucial to have clear constraints set within the system. If a site is operated by a competitor or is deemed too expensive, these restrictions should be respected. You may want to discuss with your team or system administrators about implementing stricter rules to prevent planning to these sites under any circumstances." ### FAQ: What issue is being reported regarding the SPM and OTT summary? **Answer:** The issue reported involves cases where a vessel omits its first KRBUS call and instead goes directly to the second BUS port with empty onboard. Currently, neither the SPM (Single Point Mooring) nor the OTT (Operational Time Table) summary reflects this plan in the system, which can complicate contingency management. ### FAQ: How can the system be improved to address this issue? **Answer:** Suggestions have been made to enhance the features in the ROCK development to make the system more user-friendly, particularly in the context of managing contingencies during interruptions in the Red Sea. This improvement would help ensure that all relevant plans are accurately reflected in the system. ### FAQ: What steps have been taken to address the reported issue? **Answer:** An incident report has been created to track this issue, identified as INC6663496. This report will help in monitoring the situation and implementing necessary changes to improve the system's functionality in the future." ### FAQ: What should I do if I encounter a linkage error between RKEM and ROCK? **Answer:** If you notice a linkage error between RKEM and ROCK, such as discrepancies in the planned empties or incorrect volume reflections, it is advisable to conduct a thorough cleanup and analysis. This ensures that no plans are overlooked. Additionally, consider raising an incident for the issue to facilitate further investigation and resolution. ### FAQ: How are OMIT calls handled in the ROCK system? **Answer:** In the ROCK system, OMIT calls should be managed manually through a change schedule activity. If you find that changing the schedule is not possible due to the absence of the right calls, the ROCK team may temporarily increase the 14-day threshold for non-optimal calls to allow for manual adjustments. Always review the OTTs to ensure they reflect the expected outcomes. ### FAQ: Who should I contact for further assistance regarding complex issues in ROCK? **Answer:** For complex issues in ROCK, it is recommended to reach out to your team members or relevant stakeholders for a discussion. If necessary, consider scheduling a call to delve deeper into the specifics of the case, as some situations may require collaborative problem-solving." ### FAQ: What is the standard timeline for auto-approval of OTTs? **Answer:** The standard timeline for auto-approval of OTTs (Over-the-Top services) is three hours before the deadline. However, there may be instances where approvals occur earlier due to updates in the capacity deadline. ### FAQ: What should I do if I notice an OTT approved significantly earlier than the standard timeline? **Answer:** If you notice an OTT approved more than three hours before the deadline, please report this as it may indicate a potential issue. You can create an incident report to ensure the matter is investigated. ### FAQ: How are changes to capacity deadlines handled after an OTT has been approved? **Answer:** If a capacity deadline is updated after an OTT has been approved, it may lead to confusion regarding the approval timeline. Feedback regarding such cases is valuable, and the team will reconsider how to manage these situations to minimize impact on already approved OTTs." ### FAQ: What should I do if I notice PLP planning discharge and loading on the same vessel (VSL)? **Answer:** If you observe that PLP is planning both discharge and loading on the same vessel, please raise the issue with your team. It may be necessary to check if one of the OTTs (Operational Task Types) is locked or if there have been modifications made by users that could affect the planning process. Collaborate with your colleagues to clarify the situation and ensure proper rebalancing. ### FAQ: How can I find common equipment types between different OTTs? **Answer:** To find common equipment types between different OTTs, you can compare the OTT numbers and their associated equipment types. If you have specific OTTs in mind, please share them with your team, as this will make it easier for others to assist you in identifying any overlaps or commonalities. ### FAQ: What should I do if I suspect an OTT has been modified and locked? **Answer:** If you suspect that an OTT has been modified and locked, it is important to investigate further. Check with your team members to see if there have been any recent changes to the OTTs. You may also want to consult with a colleague who has experience with the OTTs in question to clarify any issues and determine the best course of action." ### FAQ: Can I make the system remember my last selected equipment type? **Answer:** Yes, while the system does not currently have a global save filter, you can use the ""save filter"" feature available for each screen. This allows you to save your preferences for specific equipment types, so the next time you visit that page, you won't need to reselect your options. ### FAQ: How do I save my filter preferences? **Answer:** To save your filter preferences, simply select your desired equipment types and any other options you wish to save. Look for the ""save filter"" option on the screen, and follow the prompts to save your settings. This will streamline your workflow by allowing you to quickly access your most-used options without having to reselect them each time. ### FAQ: Is there a way to avoid loading data every time I open the page? **Answer:** Yes, you can save a filter without selecting the geography. By doing this, the system will not start loading data upon opening the page, which can help improve your efficiency. Make sure to utilize this feature to enhance your user experience." "Here are some FAQs based on the provided conversation regarding issues with creating emails for OTT: ### FAQ: What should I do if my OTT email is not populating correctly? **Answer:** If your OTT email is not populating as expected, first check if you are using the correct file format. It seems that some users are experiencing issues with the email being generated as an EML file instead of the expected format. If you continue to face problems, consider reaching out to your IT support team for assistance. ### FAQ: How can I troubleshoot issues with the OTT email creation process? **Answer:** To troubleshoot issues with the OTT email creation, try the following steps: 1. Verify that you are following the correct procedure for creating the OTT. 2. Check if there are any updates or changes to the system that might affect the email generation. 3. If the problem persists, document the specific issues you are encountering and share them with your team or IT support for further investigation. ### FAQ: Who can I contact for further assistance with OTT email issues? **Answer:** For further assistance with OTT email issues, you can contact your IT support team or the designated person in your organization responsible for handling technical issues. Providing them with detailed information about the problem will help them assist you more effectively." ### FAQ: What should I do if I notice discrepancies between RKEM and ROCK data? If you observe discrepancies between RKEM and ROCK data, please report the issue to the relevant team. It may be due to data not being reflected correctly or processing jobs being stuck. Providing specific examples and details will help in resolving the issue more efficiently. ### FAQ: How can I check if data processing jobs are stuck? To check if data processing jobs are stuck, you can review the system logs or dashboards that display job statuses. If you find any jobs that are not progressing, please notify the platform team for further investigation and resolution. ### FAQ: What steps should I take if the stock levels are decreasing unexpectedly? If you notice that stock levels are decreasing unexpectedly, first verify the demand and supply data. If the decrease seems unjustified, gather relevant data and examples, and report the issue to your team for further analysis. It may involve checking the calculations based on OTT, IMP, and EXP factors." ### FAQ: What should I do if empties are not being captured in ACE? **Answer:** If you notice that empties are not being captured in ACE, please report the issue to the ACE team immediately. It has been confirmed that there is a known issue affecting the system, and the ACE team is currently working on deploying a fix. You can also check for updates from the cargo desk, which is coordinating with the ACE team to resolve the problem quickly. ### FAQ: How can I follow up on the status of the empty plans? **Answer:** To follow up on the status of empty plans, you can reach out to the ACE team directly. If you have specific OTT references or incidents related to the issue, please provide that information to assist in troubleshooting. Regular updates will be communicated through the cargo desk, so keep an eye on any announcements regarding the resolution. ### FAQ: What impact does the ACE issue have on my operations? **Answer:** The current ACE issue is impacting all empty plans, which may cause delays in your operations. For example, tasks related to the MSK vessel are on hold until further notice, and cargo is being sent manually for the MSC vessel. It is important to stay informed about the situation and follow any instructions provided by the cargo desk or ACE team to minimize disruptions." ### FAQ: What should I do if I cannot create or amend OTT in the system? **Answer:** If you are unable to create or amend OTT, please ensure that you have raised a support ticket with the relevant details, including your user ID. It has been noted that users with the role ""Country Cluster OCC"" are experiencing issues, while those with the ""LOC User - LOC APA"" role are not. If you are part of the affected group, please provide screenshots and OTT numbers in your ticket for further assistance. ### FAQ: How long will it take to resolve the OTT creation and amendment issues? **Answer:** The resolution time may vary depending on the complexity of the issue. The support team is actively investigating the problem and has already identified that it affects users in specific roles. Updates will be provided as soon as a fix is implemented. Please check back regularly for updates on your support ticket. ### FAQ: What are the implications of not being able to amend OTT for my team? **Answer:** The inability to amend OTT can significantly impact operational processes, especially for teams in regions like New Zealand and Australia. It may lead to delays in planning and adjustments needed for equipment splits. It is crucial to communicate these challenges to your team and ensure that all affected users have raised tickets to expedite the resolution process." ### FAQ: What should I do if the ""Reset Filters"" button is not working on the OTT summary screen? **Answer:** If you notice that the ""Reset Filters"" button is not functioning properly, please report the issue to our support team. We are aware of the problem and are currently investigating it. Your feedback is valuable as we work on improvements. ### FAQ: Are there any plans to fix the ""Reset Filters"" button in the upcoming update? **Answer:** Yes, we are planning to address the functionality of the ""Reset Filters"" button in the next release of the OTT summary screen. We understand the importance of this feature, especially with the addition of more columns in the new format. ### FAQ: How can I provide feedback or report issues related to the OTT summary screen? **Answer:** You can provide feedback or report any issues by contacting our support team through the designated feedback form on our website. Please include specific details about the problem you are experiencing to help us resolve it more efficiently." ### FAQ: What should I do if I encounter a planning error with a round trip? **Answer:** If you notice a planning error, such as a terminal indicating that a round trip is wrongly planned, it's important to communicate this to your team. Consider discussing potential solutions, such as exploring alternative supply options or adjusting the planned route. Collaboration with colleagues can help identify a more efficient solution. ### FAQ: How can I address issues with locked evacuation OTTs? **Answer:** If you find that a locked evacuation OTT is causing stock levels to fall below the minimum threshold, you should request that the OTT be unlocked. This will allow for necessary adjustments to be made. If you have specific supply options in mind, reach out to your team to investigate why those options were not considered. ### FAQ: What steps can be taken to improve the efficiency of repositioning? **Answer:** To enhance repositioning efficiency, it's crucial to evaluate the routes suggested by PLP. If you believe that a more direct route is possible, discuss this with your team. Understanding the reasoning behind the current route can help identify areas for improvement and ensure that more efficient options are utilized in the future." ### FAQ: What should I do if the Estimated Time of Departure (ETD) is shown as before the Estimated Time of Arrival (ETA)? **Answer:** If you encounter a situation where the ETD is listed before the ETA, please report it to our support team. We will investigate the issue to ensure that the schedule is accurate and updated correctly in the system. ### FAQ: How can I ensure that changes to the schedule are reflected in the order? **Answer:** When you change the schedule, make sure to verify that the correct ETD is displayed. If the changes are not uploading to the order, please contact our support team for assistance. We are here to help resolve any discrepancies. ### FAQ: Where can I find updates regarding vessel schedules? **Answer:** You can check the vessel call screen for the most current schedule information. If you notice any inconsistencies or have questions, feel free to reach out to our support team for clarification and assistance. These FAQs aim to provide clarity and support for users experiencing issues with vessel scheduling." ### FAQ: What should I do if loaded units are not shown after a GSIS mismatch? **Answer:** If you notice that loaded units are not displayed following a GSIS mismatch, it may be due to a misalignment in the vessel schedule or OTT reconciliation. Ensure to check the Notification Preferences section to enable alerts for mismatched OTTs. If the issue persists, please provide the equipment type and OTT numbers related to the problem for further investigation. ### FAQ: Why does a change in ETA affect the visibility of empties on board? **Answer:** A change in the Estimated Time of Arrival (ETA) can lead to discrepancies in the system, particularly if the change is not properly reflected in the OTT matching process. This may result in loaded containers appearing ""lost"" or mismatched. It is important to monitor the schedule and report any inconsistencies to ensure that all loaded units are accounted for. ### FAQ: How can I improve the visibility of loaded containers that are not matched to OTT? **Answer:** To enhance visibility, consider reviewing the criteria for matching loaded containers. This may involve assessing the current processes and identifying areas for improvement. Additionally, enabling notifications for mismatched OTTs can help you stay informed about any issues without needing to check manually. If you have further suggestions or need assistance, please reach out to the support team." ### FAQ: What should I do if I have feedback on recent Marine Flow changes? **Answer:** If you have any feedback, thoughts, or suggestions regarding the recent Marine Flow changes, please feel free to react in the designated feedback area or contact the relevant team member directly. Your input is valuable and helps improve the system. ### FAQ: Why are some OTTs marked as mismatched? **Answer:** OTTs are flagged as mismatched when their schedules cannot be aligned with the vessel schedules from GSIS. This typically occurs when the origin or destination port calls are moved beyond the allowed time frame (7 days for standard OTTs and 30 days for Loaded OTTs). If you encounter mismatched OTTs, please review the schedule changes and consider manual intervention if necessary. ### FAQ: How does the system handle manually canceled OTTs? **Answer:** When an OTT is manually canceled, it should ideally not be reinstated by the system. However, if there are significant schedule changes, the system may attempt to rematch the OTT. It is important to ensure that manual updates take precedence over automated suggestions to avoid confusion. If you notice any discrepancies, please report them for further investigation." ### FAQ: Why are bookings being accepted when there is no stock available in AESHJ? **Answer:** The system is designed to accept bookings only after verifying equipment availability. If bookings are being accepted despite a lack of stock, it may indicate a need for adjustments in the auto forecast settings. Ensuring that the system reflects accepted bookings accurately in the SPM can help prevent equipment shortages. ### FAQ: What changes were made regarding the AESHJ bypass? **Answer:** The AESHJ bypass was removed on December 20. This means that the system will now properly check for equipment availability in AESHJ before accepting any new bookings. If you have any further questions about this change, please reach out to the relevant team members for assistance. ### FAQ: Who should I contact for further inquiries about booking issues? **Answer:** For any further inquiries regarding booking issues or equipment availability, please contact the designated team members, such as Bhanu Madaan, who can provide additional support and information." "Here are some FAQs based on the provided conversation regarding stock projection discrepancies: ### FAQ: What should I do if I notice discrepancies in stock projections? **Answer:** If you encounter discrepancies in stock projections, such as negative values that do not align with the SPM (Stock Projection Model), it is important to verify the data in both systems. Check for any updates or changes that may have occurred. If the issue persists, consider reaching out to your system administrator or support team for further assistance. ### FAQ: How can I confirm if the SPM and stock projection data are consistent? **Answer:** To confirm consistency between the SPM and stock projection data, compare the values displayed in both systems for the same date and item type. If you find that both systems show the same negative values or discrepancies, document the findings and report them to your technical support team for investigation. ### FAQ: Where can I find additional support for system visibility issues? **Answer:** For additional support regarding system visibility issues, you can contact your IT support team or refer to the help section of your software platform. They can provide guidance on troubleshooting steps and assist with resolving any discrepancies you may encounter." ### FAQ: What should I do if SPM is not loading and shows a processing status? **Answer:** If SPM is not loading and continues to show a processing status, try refreshing the page or clearing your browser's cache. If the issue persists, check if the application is experiencing any outages or maintenance. You can also reach out to your IT support for further assistance. ### FAQ: How can I verify if SPM is working for others? **Answer:** To verify if SPM is functioning for others, you can ask colleagues if they are experiencing similar issues. For example, one user reported that SPM loaded successfully for specific pools. If others can access SPM without problems, the issue may be specific to your account or device. ### FAQ: What steps can I take if SPM continues to have loading issues? **Answer:** If SPM continues to have loading issues, consider the following steps: 1. Ensure your internet connection is stable. 2. Try accessing SPM from a different browser or device. 3. Disable any browser extensions that may interfere with the application. 4. Contact your IT support team for further troubleshooting and assistance." "Here are some FAQs based on the provided conversation regarding the incorrect capacity handover deadline: ### FAQ: What should I do if I notice an incorrect capacity handover deadline? **Answer:** If you notice an incorrect capacity handover deadline, please report it to the relevant team or individual responsible for managing deadline data. It's important to verify the source of the data, as inaccuracies can occur. For example, in a recent case, the deadline was found to be incorrect in the source system, and further checks were initiated with the team responsible for sending deadline data to downstream systems. ### FAQ: How accurate is the deadline data in the current system? **Answer:** The accuracy of deadline data in the current system is approximately 75%. There are known issues with the data captured in the MDS (Master Data System). A new system, ADAM, is expected to address these issues in 2024. In the meantime, discussions with the ACE/MDS Product Manager are ongoing to explore fallback mechanisms for handling inaccuracies. ### FAQ: What are the implications of misaligned capacity data? **Answer:** Misaligned capacity data can lead to planning discrepancies, where the actual space available does not match the planned capacity. This can affect operations and scheduling. If you encounter such issues, please highlight them to the appropriate team, as it is crucial for maintaining accurate operational plans. For instance, a recent example indicated that the system was not accounting for capacity correctly, leading to misalignment." ### FAQ: What should I do if I notice a delay in notification pop-ups in ROCK? **Answer:** If you experience a delay in notification pop-ups, please report the issue to your system administrator or support team. Provide details such as the specific notification and the time it was expected to appear. This will help in diagnosing the problem. ### FAQ: How can I track the status of my notifications in ROCK? **Answer:** You can monitor your notification list within the ROCK system. If you notice that a notification has not changed status after a significant amount of time (e.g., 40 minutes), consider reaching out to your local EQU team or support for assistance. ### FAQ: What should I do if I believe there has been a change in notification behavior? **Answer:** If you suspect that the notification behavior has changed, document your observations and any relevant examples. Share this feedback with your team or the support team to investigate further. Your input can help identify any system updates or issues that may have occurred." ### FAQ: What is the process for container moves data in ROCK? **Answer:** ROCK processes container moves data from RKEM to calculate actuals for stocks, imports, exports, and OTT reconciliation. This involves ingesting a significant amount of data, as RKEM generates around 1 million container moves daily. The process includes various data sources and transformation pipelines, making it complex. ### FAQ: How long does it take for container move data to appear in the ROCK user interface? **Answer:** The end-to-end process for displaying container move data in ROCK can take up to 2-3 hours from the time a container move is registered in RKEM. Please note that this timing is based on the registration time, not the physical movement of the container. ### FAQ: What should I do if I notice a delay in the data presented in ROCK? **Answer:** If you experience a delay of more than 3-4 hours in the data, please submit a ServiceNow ticket to notify us. We have monitoring and alerts in place for these processes, and we will investigate any issues that may arise." ### FAQ: What should I do if the vessel omit alerts are not appearing legibly? **Answer:** If you are experiencing issues with the vessel omit alerts being illegible, please refresh the page. A fix has been released that should resolve the issue. ### FAQ: Is there a known issue with the vessel omit alerts? **Answer:** Yes, there was a known issue that affected the legibility of the vessel omit alerts, including the OTT number, vessel name, and port of loading. Our team is actively working on a solution, and a fix has already been implemented. ### FAQ: How can I stay updated on the status of the vessel omit alerts? **Answer:** For the latest updates regarding the vessel omit alerts, please check our website regularly. We will post any relevant information and updates as they become available. If you encounter any further issues, feel free to reach out to our support team." ### FAQ: How can we restrict PLP planning to certain bunkering and anchorage sites? **Answer:** Yes, it is possible to implement restrictions on specific site codes in the backend of the PLP system. This can help ensure that only approved locations are included in the planning process. Please contact your system administrator or technical support team for assistance in setting up these restrictions. ### FAQ: Why are canal crossings appearing in the schedule screen. We have noticed that canal crossings are available in the schedule screen as part of the pools. This is causing confusion for users unfamiliar with the geography, leading to incorrect planning of empties into canal crossings instead of terminals. Can this be addressed? **Answer:** The inclusion of canal crossings in the schedule screen is designed to provide comprehensive planning options. However, if this is causing confusion, it may be possible to remove canal crossings from the schedule display. Please reach out to your system administrator to discuss potential adjustments to the schedule screen settings. ### FAQ: What should I do if I encounter incorrect planning in the system. If I notice incorrect planning in the system, especially related to bunkering and anchorage sites, what steps should I take? **Answer:** If you encounter incorrect planning, it is important to report the issue to your system administrator or support team immediately. Provide them with specific details about the incorrect plans and any relevant site codes. This will help them investigate the issue and implement necessary changes to improve the planning accuracy." "Here are some FAQs based on the provided conversation regarding data downloading lag and slow responses: ### FAQ: What should I do if I experience slow responses when opening the OTT? **Answer:** If you are experiencing slow responses when opening the OTT, please report the issue to the support team. They are currently investigating the cause of the lag and will provide updates as they become available. ### FAQ: Are there any known issues with data downloads lagging? **Answer:** Yes, there have been reports of lagging during data downloads. The team is aware of the issue and is actively looking into it. If you continue to experience problems, please reach out to the support team for assistance. ### FAQ: How can I check if my resource usage is affecting performance? **Answer:** You can monitor your system's resource usage through your task manager or system performance tools. If you notice any spikes in CPU, memory, or network usage, it may impact the performance of the OTT and data downloads. If you do not see any spikes and the issue persists, please contact the support team for further investigation." ### FAQ: What should I do if I encounter a ""ERROR LOADING DATA"" message? **Answer:** If you see an ""ERROR LOADING DATA"" message, it may indicate a system issue. Please check the system status; if it appears as UNKNOWN, we recommend waiting a few moments and then refreshing the page. If the problem persists, please contact our support team for assistance. ### FAQ: Is there an ongoing system issue affecting services? **Answer:** Yes, we are currently aware of system issues that may be affecting some users. Our team is actively working to resolve these problems, and we will provide updates as soon as we have more information. We appreciate your patience during this time. ### FAQ: How will I be informed about the resolution of the system issues? **Answer:** We will communicate updates regarding the system status and any resolutions through email notifications. Additionally, a Root Cause Analysis (RCA) will be provided once we have determined the underlying issues. Please ensure your contact information is up to date to receive these notifications." ### FAQ: What should I do if I encounter issues with the ROCK OTT report functionality? **Answer:** If you experience any issues with the ROCK OTT report functionality, please ensure that the data is being imported correctly and cross-referenced with other sources. If the problem persists, file an issue in ServiceNow using the ""Create incident"" button in ROCK for further assistance. ### FAQ: How can I get help with understanding the context of a report issue? **Answer:** If you need clarification or assistance regarding a report issue, feel free to reach out to your team members directly for a one-on-one discussion. This can help in understanding the context better and resolving any concerns effectively. ### FAQ: What should I do if I receive blank data for previous weeks in the report? **Answer:** If you are receiving blank data for previous weeks, please check the data import settings and ensure that the correct date range is selected. If the issue continues, consider reaching out to your support team for further investigation and resolution." ### FAQ: How can I access ROCK UI for Pre-Prod and PROD environments? **Answer:** You can access the ROCK UI for Pre-Prod and PROD environments using the following links: - Pre-Prod: [https://rock-pp.maersk-digital.dev/](https://rock-pp.maersk-digital.dev/) - PROD: [https://rock.maersk-digital.net/](https://rock.maersk-digital.net/) ### FAQ: Is there a specific SNOW form for requesting access to ROCK UI? **Answer:** There is no separate SNOW link for ROCK UI access. You can request access by going to the 'order something' section on the platform and searching for ROCK. Alternatively, the ROCK team can provide access directly for Pre-Prod and PROD environments. ### FAQ: Who should I contact if I need assistance with accessing the Container Availability page? **Answer:** If you need assistance with accessing the Container Availability page, please reach out to your support team member. They can assign you the necessary commercial user role to gain access." ### FAQ: What should I do if the ROCK - OTT screens are not opening when accessed through the SPM screen? **Answer:** If you encounter issues with the ROCK - OTT screens not opening, first check for any network issues, as these can affect connectivity. If the problem persists, try refreshing the page. However, please note that this may not always resolve the issue, as some users have reported intermittent problems. ### FAQ: What if I see a blank screen when trying to access the ROCK - OTT screens? **Answer:** A blank screen can indicate a connectivity issue or a temporary glitch. If you experience a completely blank screen, please check your network connection. If the issue continues, consider reaching out to your IT support team for further assistance. ### FAQ: How can I report ongoing issues with the ROCK - OTT screens? **Answer:** If you are experiencing ongoing problems, such as those reported in the Algeciras office, please notify your IT department or support team. Providing details about the issue, including the time it started and any error messages received, can help in diagnosing and resolving the problem more efficiently." ### FAQ: What should I do if I encounter multiple line items for a vessel in the OTT system? **Answer:** If you experience multiple line items for a particular vessel, please check the schedule for any discrepancies. If the issue persists, reach out to your team or technical support for assistance. It may be necessary to clean up duplicate entries in the system to resolve the issue. ### FAQ: How can I report issues related to vessel schedules in the OTT system? **Answer:** To report issues with vessel schedules, please raise a ticket with your technical support team. Include specific details about the service affected and any relevant screenshots or error messages to help expedite the resolution process. ### FAQ: What steps should I take if the issue with the OTT system continues after reporting it? **Answer:** If the issue continues after reporting it, follow up with your technical support team for updates. Ensure that you provide any new information or changes that may have occurred since your initial report. Regular communication can help in resolving the issue more effectively." ### FAQ: What should I do if I notice incorrect location mappings in the OTT summary screen for Australia? **Answer:** If you encounter unusual location mappings in the OTT summary screen, please check if the issue persists after clearing your browser's cache and application data. You can follow this [guide](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop) for instructions. If the problem continues, please report it to the support team for further investigation. ### FAQ: How can I verify if the geo filtering is working correctly? **Answer:** To verify if the geo filtering is functioning as expected, try accessing the OTT summary screen in incognito mode. This can help eliminate any cache-related issues. If you still see incorrect mappings, please reach out to the support team for assistance. ### FAQ: What was the root cause of the incorrect pool mappings, and is it fixed? **Answer:** The incorrect pool mappings were due to corrupted data in the source system (SMDS). The issue has been addressed, and new data has been sent to the system. Please check the updated data to confirm that the mappings are now correct. If you have any further concerns, feel free to contact the support team." ### FAQ: How can I filter data in the Weekly Forecast Accuracy Report. The Weekly Forecast Accuracy Report currently highlights data when a location is selected, but I want to filter the graphs based on specific criteria. Is this possible? **Answer:** Currently, the report highlights data for the selected location but does not filter the graphs accordingly. If you would like to request a modification to enable filtering based on selected locations, please reach out to our support team with specific examples of how you would like the data to be displayed. ### FAQ: What should I do if I notice incorrect data in the report. I noticed that some data points in the Weekly Forecast Accuracy Report are incorrect. How can I report this? **Answer:** If you find any inaccuracies in the report, please contact our support team with details of the discrepancies. For example, if you see that 20DRY is correct but 40DRY is incorrect for a selected location, providing this information will help us address the issue more effectively. ### FAQ: Who can I contact for further assistance with the report. I need help with the Weekly Forecast Accuracy Report. Who should I reach out to? **Answer:** For any questions or assistance regarding the Weekly Forecast Accuracy Report, please contact our support team. You can find their contact information on the website or within the report itself. They are available to help address your concerns and prioritize any necessary adjustments." "Here are some FAQs based on the conversation regarding the session outage in the ROCK system: ### FAQ: What should I do if I experience a session outage in ROCK? **Answer:** If you encounter a session outage in ROCK, please try the following steps: 1. Clear your browser cache and internet history. 2. Reload the ROCK application. 3. If the issue persists, please report it to your IT support team for further assistance. ### FAQ: Why is ROCK running slowly or lagging? **Answer:** ROCK may experience slow performance or lagging due to high resource load or ongoing updates. Our team is actively working to reduce resource load and improve system performance. If you continue to experience issues, please check for updates or contact support for assistance. ### FAQ: How can I stay updated on the status of ROCK? **Answer:** To stay informed about the status of ROCK, please monitor communications from your IT support team. They will provide updates regarding system performance, ongoing issues, and any necessary actions you may need to take. You can also check for announcements regarding system updates or maintenance." ### FAQ: What should I do if I encounter issues with loaded figures not updating? **Answer:** If you notice that the loaded figures are not updated, please check the relevant data source or system for any discrepancies. If the issue persists, reach out to your team members for assistance, as there may be a system-wide issue affecting updates. ### FAQ: How can I verify the accuracy of the numbers reported? **Answer:** To verify the accuracy of the reported numbers, cross-check them against the original data sources. If you find any inconsistencies, communicate with your colleagues to confirm the figures and address any discrepancies. ### FAQ: What steps should I take if I experience recurring issues? **Answer:** If you are experiencing recurring issues, such as those seen over the weekend, it is advisable to document the occurrences and report them to your technical support team. They can investigate the root cause and provide a solution to prevent future occurrences. Feel free to modify these FAQs to better fit your website's tone and style!" ### FAQ: Why are the figures not updated in ROCK? **Answer:** The figures in ROCK may not be updated due to technical issues, such as jobs getting stuck in the system. If you notice discrepancies, it is advisable to check for any announcements regarding system maintenance or updates. ### FAQ: What should I do if I see outdated figures in SPM? **Answer:** If you encounter outdated figures in SPM, please report the issue to the relevant support team or channel. They can investigate the problem and provide updates on when the figures will be refreshed. ### FAQ: How long does it typically take to resolve issues with data updates? **Answer:** The resolution time can vary depending on the nature of the issue. However, in most cases, once the problem is identified and addressed, updates are usually completed within a few hours. Always check for updates from the support team for the latest information." ### FAQ: What happens to containers marked as 'for redelivery' in the system? **Answer:** Containers with the status 'for redelivery' are automatically categorized as sound units in the system, regardless of their actual condition (damaged or otherwise). This can lead to discrepancies in inventory management. ### FAQ: Should damaged units marked for redelivery be listed differently? **Answer:** Yes, it is recommended that damaged units marked as 'for redelivery' should be reflected among the damaged units. This ensures accurate tracking and management of container conditions, allowing for better decision-making regarding repairs and logistics. ### FAQ: Is it necessary to repair units before redelivery? **Answer:** The necessity of repairs before redelivery depends on the specific situation. If a unit is damaged but still eligible for export, it may not need repairs before being redelivered. However, if the unit is blocked and requires repairs, it should be assessed accordingly to avoid incurring unnecessary costs. Feel free to adjust the wording or details to better fit your website's style and audience!" ### FAQ: What should I do if the ROCK site keeps closing unexpectedly? **Answer:** If you are experiencing constant disruptions with the ROCK site, please report the issue to your IT support team. They are currently investigating the problem and have identified that it may be related to load and discharge data not being updated. Monitoring is in place to ensure the site remains operational. ### FAQ: How can I check the stock levels in ROCK? **Answer:** To check stock levels in ROCK, you can compare the data with reports from CODS or other relevant sources. If you notice discrepancies, such as stock numbers being too low or high, please share specific details with your team for further investigation. ### FAQ: What is the process for resolving stock discrepancies in ROCK? **Answer:** If you encounter stock discrepancies, it is important to gather data from various reports, including CODS and depot reports. The team is actively working on resolving these issues by comparing current stock with historical data and ensuring that all relevant supply and evacuation data is considered. If you have specific concerns, please communicate them to your team for a thorough review." ### FAQ: Why is the Weekly Forecast Performance PowerBI not refreshing on Tuesdays? **Answer:** The Weekly Forecast Performance PowerBI may not be refreshing on Tuesdays due to a scheduling mismatch. It's important to ensure that the refresh schedule for all related reports is aligned. If you notice that the data is not up to date, please check the last refresh date and the next scheduled refresh time in the report settings. ### FAQ: How can I check the refresh schedule for the PowerBI reports? **Answer:** To check the refresh schedule for your PowerBI reports, navigate to the report settings. Look for the section that indicates the last successful refresh date and the next scheduled refresh time. If you find discrepancies, consider reviewing the schedules of related reports to ensure they are synchronized. ### FAQ: Who can I contact for assistance with PowerBI report issues? **Answer:** If you encounter issues with PowerBI reports, such as data not refreshing as expected, you can reach out to your team members who manage the reports. In this case, you may contact individuals like Henrik Christoffersen or Dinesh Pothu for assistance in troubleshooting and resolving the issue." ### FAQ: What should I do if my OTT is not visible in the SPM Screen despite being loaded? **Answer:** If your OTT is not visible in the SPM Screen but is shown in the OTT summary, it may indicate a system issue. Please raise a ticket for further investigation, as was done in the case of INC6208801. Additionally, keep an eye on updates from the support team regarding the status of the issue. ### FAQ: How can I verify if the data for my OTT has been updated? **Answer:** To verify if the data for your OTT has been updated, you can check the relevant links provided by your support team. If you notice discrepancies in the numbers, please report them immediately. It’s also helpful to perform a sanity check on the figures to ensure accuracy. ### FAQ: What should I do if I encounter similar issues in the future? **Answer:** If you encounter similar issues in the future, it is recommended to create an incident in the service management system (like ServiceNow). This allows for quicker attention from the support team and helps in resolving the issue more efficiently. Always provide as much detail as possible about the problem you are facing." ### FAQ: What should I do if I notice discrepancies between loaded and approved figures? **Answer:** If you observe significant deviations between what was loaded and what was approved, especially on weekends, please report these discrepancies to your team lead or the relevant department. Providing specific details about the figures and the time frame will help in addressing the issue more effectively. ### FAQ: How can I report release issues with the system? **Answer:** If you encounter release issues, such as inaccuracies in loaded figures, please document the specifics of the problem, including the affected time period and any relevant data. Then, reach out to your support team or designated contact person to ensure the issue is logged and addressed promptly. ### FAQ: Where can I find updates or discussions regarding system performance? **Answer:** For ongoing discussions about system performance, including any issues related to data accuracy, please check the designated communication channels or forums within your organization. Regular updates and user experiences are often shared there, which can provide insights into common issues and resolutions." ### FAQ: What should I do if the free sale availability for a location is showing as zero, but there are containers available? **Answer:** If you encounter a situation where the free sale availability for a location, such as INPPV -40HC, is reading as zero despite having containers available, it is advisable to raise a ticket for further investigation. For example, you can reference ticket number INC6201819 to track the issue. Additionally, consider discussing the situation with your team to explore options for revising the reduction ratio to better reflect the actual stock levels. ### FAQ: How does the reduction ratio affect availability and bookings? **Answer:** The reduction ratio is a critical factor that determines the availability of units at a location. A high reduction ratio can lead to a significant decrease in predicted availability, which may result in missed booking opportunities. For instance, if the reduction ratio is set at 97.3263%, it can drastically limit the number of units available for booking, even if there are containers in stock. It is essential to monitor and adjust the reduction ratio as needed to ensure that availability aligns with actual stock levels. ### FAQ: Who can I contact for assistance with availability issues? **Answer:** For assistance with availability issues, it is best to reach out to your team members or relevant stakeholders who can provide insights and support. If necessary, you can also raise a ticket with the appropriate department to address specific concerns, such as discrepancies in availability readings or stock levels. Collaboration with your team will help in finding effective solutions to improve availability and booking opportunities." ### FAQ: What does the orange status indicate in the ROCK system? **Answer:** The orange status in the ROCK system indicates that there are limitations in functionality, specifically that the SPM Port view is allowing only pool and site searches for awareness. This status has since reverted back to green, indicating that normal operations have resumed. ### FAQ: What should I do if I am experiencing delays in load figures or EDI? **Answer:** If you are experiencing delays, it is recommended to file an issue in ServiceNow. The delays have been noted over the past few weeks, and reporting them can help identify any underlying bugs or issues affecting normal processing. ### FAQ: How can I stay updated on the status of the ROCK system? **Answer:** To stay updated on the ROCK system status, regularly check the system notifications or status updates provided by the support team. If you notice any discrepancies or ongoing issues, do not hesitate to reach out for assistance or clarification." ### FAQ: What is the typical reconciliation time for RKEM/COMET with ROCK? **Answer:** The reconciliation process between RKEM/COMET and ROCK typically takes between 40 minutes to 2 hours. The duration can vary depending on when the equipment move was recorded and the timeline of the calculation and reconciliation processes. If you experience delays exceeding 2 hours, please reach out for further investigation, as this is not considered normal behavior. ### FAQ: How does ROCK retrieve data from GSIS vessel schedules? **Answer:** ROCK retrieves data from GSIS vessel schedules in near real-time. Updates to the schedule in GSIS should be reflected in ROCK within a few minutes after the changes are made. This process utilizes EMP/Retina (Kafka) technology to ensure timely data reading from GSIS. ### FAQ: Is there a plan for real-time data interface with COMET? **Answer:** While the current setup does not provide a real-time interface with COMET, it is technically possible and is part of our long-term roadmap. We prioritize data freshness, but it is not critical to have real-time updates at this moment." ### FAQ: What should I do if the screens are not loading? **Answer:** If you experience issues with screens not loading, please be aware that there may be a temporary slowdown in system response. It is advisable to avoid refreshing the page repeatedly, as this can further clog the system. Instead, wait a moment and try accessing the screens again. ### FAQ: Is there a known issue affecting the system? **Answer:** Yes, there was a reported slowdown starting at 15:30 SIN LT. While the system has returned to normal for many users, there may still be intermittent issues. We are actively monitoring the situation and working on long-term solutions to improve system performance. ### FAQ: What actions can I take if I am still experiencing slow loading times? **Answer:** If you are still facing slow loading times, please reduce your usage as much as possible. Avoid making multiple searches in quick succession, as this can exacerbate the problem. We are considering blocking higher-level geographies temporarily to alleviate the load, but we aim to minimize disruption to users. Your patience is appreciated as we work through these challenges." ### FAQ: Why are there errors in OTT transfers to GLEO/ACE? **Answer:** Errors in OTT transfers to GLEO/ACE can occur due to various reasons. One common issue is related to the GLEO system's requirement for manual confirmation. For instance, if an OTT is created or modified after the deadline for automatic modifications, it may trigger an error indicating that manual approval is needed in the ""Pending Tray"" functionality of the GLEO system. This is not a ROCK error but a response from the GLEO system. ### FAQ: How can I resolve GLEO error code 13? **Answer:** GLEO error code 13 indicates that the OTT information is pending manual confirmation. To resolve this, a user with GLEO access must navigate to the load list linked to the OTT and manually approve the changes using the ""Pending Tray"" option within the GLEO system. This step is necessary because the changes require manual approval due to the timing of the OTT creation or modification. ### FAQ: Are errors in GLEO related to ACE? **Answer:** No, errors in GLEO do not necessarily indicate errors in ACE. The interfaces between ROCK and GLEO, and ROCK and ACE, operate differently. ROCK-GLEO uses an API, while ROCK-ACE utilizes events in EMP-Kafka. Therefore, an error in GLEO does not imply that there is a corresponding error in ACE. Additionally, GLEO is still in use in certain locations, and its functionality will be removed from ROCK once it is fully decommissioned." ### FAQ: Why is the system lagging? **Answer:** The system is currently experiencing lag due to a significant spike in database usage. This issue is intermittent and is actively being investigated by our technical team. We appreciate your patience as we work to resolve this matter. ### FAQ: How can I stay updated on the system's performance? **Answer:** We are keeping our users informed through ongoing updates in the designated communication thread. You can check for the latest information and updates [here](https://teams.microsoft.com/l/message/19:4f8ce1f76c7440038e5cc913c218df73@thread.tacv2/1690879649956?tenantId=05d75c05-fa1a-42e7-9cf1-eb416c396f2d&groupId=45a16ec9-cb6d-401a-866e-e7ca091b65fa&parentMessageId=1690870738726&teamName=ROCK%20-%20User%20Forum&channelName=Questions%2C%20ideas%20and%20knowledge%20exchange&createdTime=1690879649956&allowXTenantAccess=false). ### FAQ: Who can I contact for further assistance regarding system issues? **Answer:** For any additional questions or concerns about system performance, please reach out to our support team. They are available to assist you and provide further information as needed." "Here are some FAQs based on the provided text input: ### FAQ: What should I do if I can create a new OTT but it is not captured in SPM? **Answer:** If you are able to create a new OTT and it is being captured in SPM without any errors, it indicates that the process is functioning correctly. You can proceed with your tasks as usual. If you encounter any issues later, please reach out to your support team for further assistance. ### FAQ: What should I do if I receive an error when creating new OTTs stating that the OTT is not captured? **Answer:** If you receive an error message indicating that the OTT is not captured when trying to create a new OTT, it is advisable to check for any input errors or system issues. If the problem persists, please contact your technical support team for troubleshooting and resolution. ### FAQ: How can I ensure that my OTT reports are generated correctly? **Answer:** To ensure that your OTT reports are generated correctly, make sure to follow the proper procedures for creating OTTs and verify that all required fields are filled out accurately. Regularly check for system updates and consult the user manual or support resources if you encounter any issues." ### FAQ: What should I do if I'm experiencing issues with ROCK reports? **Answer:** If you are having issues with ROCK reports, please specify which reports you are encountering problems with. This will help others in the community check if they are experiencing similar issues and provide assistance. ### FAQ: How can I get help from others regarding ROCK reports? **Answer:** You can reach out to the community by posting your specific issue in the discussion forum. Be sure to include details about the reports you are having trouble with, as this will enable others to offer relevant support and solutions. ### FAQ: Where can I find more information about ROCK reports? **Answer:** For more information about ROCK reports, including troubleshooting tips and user experiences, please refer to the dedicated section on our website or consult the user manual. If you have specific questions, feel free to ask in the community forum." ### FAQ: What should I do if my plans are not showing up on the OTTs? **Answer:** If you are experiencing issues with your plans not appearing on the OTTs, please check the status of your approved and loaded plans. If they are showing as blank, it may be necessary to refresh the page or recheck the input data. If the problem persists, please reach out to your support team for further assistance. ### FAQ: How can I report an issue with my plans? **Answer:** To report an issue with your plans, please provide detailed information about the problem you are encountering. Include any error messages or screenshots that may help in diagnosing the issue. You can submit your report through the designated support channel or contact your support representative directly. ### FAQ: Where can I find visual references related to my plans? **Answer:** Visual references related to your plans can often be found in the communication threads or channels associated with your project. For example, images and documents may be shared within team messages. If you need assistance locating specific visuals, please consult your team or support resources for guidance." ### FAQ: What caused the accuracy alert regarding container returns in CNYAN for the week of July 2? **Answer:** The accuracy alert was triggered due to an unusually high number of PLA (leased containers) returns, totaling 400, compared to the typical level of below 100. These PLA returns were not captured by the usual booking systems, leading to discrepancies in the reported data. ### FAQ: How are PLA returns tracked, and is there a system in place for this? **Answer:** Currently, there is a need to identify a system that tracks the expected PLA returns. The conversation indicates that there may be existing data storage for this information, but it is not clearly defined. Colleagues managing PLA infleet and outfleet are being consulted to provide clarity on where this data is stored. ### FAQ: What actions are being taken to address the impact of PLA returns on accuracy? **Answer:** To mitigate the negative impact of PLA returns on accuracy, it has been decided to remove PLA volumes from the actuals for the time being. This decision aims to improve the accuracy of forecasts moving forward, and further discussions may take place to refine the approach." ### FAQ: What should I do if I am experiencing issues with the OTT Email option? **Answer:** If you are having trouble with the OTT Email option, please try force refreshing the page by pressing Ctrl + F5. If the issue persists, please report it to your support team, as there may be a broader issue affecting multiple users. ### FAQ: Is the OTT Email issue a global problem? **Answer:** Yes, it appears that the OTT Email option is currently experiencing issues that are affecting users globally. Reports indicate that many users are unable to load pages or create OTT emails, and the support team is investigating the matter. ### FAQ: What is being done to resolve the OTT Email issues? **Answer:** The support team is actively looking into the problem. Recent findings suggest that low storage space was causing the issues, and steps have been taken to resolve it. Please check back for updates, and thank you for your patience as the team works to fix the problem." ### FAQ: What should I do if I encounter an error message while importing a ROCK file? **Answer:** If you receive an error message when trying to import a ROCK file, ensure that you are using the correct file format and that the file is not corrupted. You may also want to check if there are any updates or patches available for the software you are using. If the issue persists, consider reaching out to customer support for further assistance. ### FAQ: Can I directly import an exported ROCK file into the ROCK application? **Answer:** Yes, you can directly import an exported ROCK file into the ROCK application. However, if you are experiencing issues during the import process, double-check that you have not made any changes to the file and that it is compatible with the version of the ROCK application you are using. ### FAQ: Where can I find additional support for troubleshooting ROCK file issues? **Answer:** For additional support, you can visit the official support page of the ROCK application or consult the user community forums. These resources often provide helpful tips and solutions from other users who may have experienced similar issues." "Here are some FAQs that can be added to the website based on the conversation: ### FAQ: What should I do if I'm having trouble importing an Excel file into EFO? **Answer:** If you encounter issues while importing an Excel file into EFO, ensure that the values in your file are correctly formatted. The error may be due to incorrect data entries rather than the file format itself. Double-check the values you have inserted and make necessary corrections. ### FAQ: Is there a specific Excel format required for importing into EFO? **Answer:** While there isn't a specific file format required, the data within the Excel file must be formatted correctly. Make sure that all entries adhere to the expected data types and formats to avoid import errors. ### FAQ: How can I find out what version of Excel I am using? **Answer:** To determine your version of Excel, you can follow the instructions provided in this [Microsoft support article](https://support.microsoft.com/en-us/office/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19). This will help you identify the version and ensure compatibility with EFO." ### FAQ: What should I do if my OTT (Order Transfer Ticket) is not allowing me to transfer? **Answer:** If you encounter an issue where your OTT is not allowing a transfer, it may be due to the OTT being associated with a different port pair. Verify the port pair details and ensure that the OTT is applicable for the intended transfer. If the issue persists, consider reaching out to support for further assistance. ### FAQ: Why does a cancelled OTT appear in a GSIS mismatch? **Answer:** A cancelled OTT may show up in a GSIS mismatch due to system processing errors. If you notice this issue, it is advisable to check the status of the OTT and confirm whether it has been properly cancelled in the system. If you need help resolving this, please contact your system administrator or support team. ### FAQ: How can I address an error status for a vessel in the system? **Answer:** If a vessel, such as the ""036 MAERSK GARONNE,"" is showing an error status, it may be related to a GSIS mismatch or other scheduling issues. To resolve this, check for any alternative schedules available for the vessel. If no alternatives are present, or if you need further assistance, please reach out to your support team for guidance on how to fix the issue." ### FAQ: What should I do if I need to change the schedule for a red OTT? **Answer:** Currently, the only way to change the schedule for a red OTT is to cancel the original OTT and create a new one. We understand that this process can be time-consuming, and we are working on finding a more efficient solution. ### FAQ: Who can I contact for assistance with OTT scheduling issues? **Answer:** If you are facing issues with OTT scheduling, please reach out to our support team. You can also connect with colleagues who have experienced similar issues, such as Mathilda Achilles, for additional insights and support. ### FAQ: Is there a way to expedite the process of creating a new OTT? **Answer:** While we are aware that the current process can be cumbersome, we are actively looking for ways to streamline it. In the meantime, please follow the existing procedure of canceling the original OTT and creating a new one. Your feedback is valuable, and we appreciate your patience as we work to improve this process." ### FAQ: What should I do if I notice discrepancies in the Outliers Report? **Answer:** If you notice discrepancies in the Outliers Report, please reach out to your team members for clarification. You can provide specific examples of the discrepancies you found, such as differences in calculated values or inconsistencies between different screens. Collaboration with colleagues can help identify the root cause of the issue. ### FAQ: How can I verify the accuracy of the TSL values in the report? **Answer:** To verify the accuracy of the TSL (Target Stock Level) values, check the calculations used in the report. It may be helpful to compare the TSL values with other related screens, such as the Enter Forecast screen. If you find any inconsistencies, consider discussing them with your team for further investigation. ### FAQ: Who should I contact if I suspect an error in the Outliers Report? **Answer:** If you suspect an error in the Outliers Report, you should contact your team lead or the designated point of contact for the report, such as a member of the ROCK team. Provide them with detailed information about the suspected error, including any relevant screenshots or data points to facilitate a thorough review." "Here are some FAQs based on the provided text: ### FAQ: What should I do if I notice discrepancies in stock figures in the SPM system? **Answer:** If you notice discrepancies in stock figures within the SPM system, it is important to first verify the system status to ensure everything is functioning correctly. If the figures still appear incorrect, please contact your IT support team or the relevant department urgently to investigate the issue. This will help prevent any incorrect decisions regarding stock management. ### FAQ: How can I confirm if the stock figures are accurately captured by the OTTs? **Answer:** To confirm if the stock figures are accurately captured by the OTTs, you should check the latest updates and reports generated by the system. If the figures do not align with your expectations, reach out to your technical support team for assistance. They can help identify any issues with the data capture process and ensure that the stock figures are correctly reflected in the SPM. ### FAQ: What steps should I take if I need to make a decision based on stock availability? **Answer:** Before making any decisions based on stock availability, ensure that you have the most current and accurate data. If you suspect that stock figures are missing or incorrect, consult with your team or the system administrators to clarify the situation. Avoid making decisions, such as rejecting an extra loader, until you have confirmed the accuracy of the stock figures in the SPM system." ### FAQ: What is causing the lagging issues in SPM? **Answer:** The lagging issues in SPM are due to severe weather conditions in the Netherlands, which have resulted in network cables between data centers being cut. Microsoft is actively working to resolve the situation, but connectivity may still be unreliable. ### FAQ: Is there an ongoing issue with the ROCK system? **Answer:** Yes, there is currently an issue with the ROCK system, which is reported to be completely down. Users are advised to monitor the situation for updates regarding when it will be back online. ### FAQ: What should I do if I am experiencing connectivity issues? **Answer:** If you are experiencing connectivity issues, try refreshing your browser, preferably using a force refresh (Ctrl + F5). If problems persist, please be patient as the team investigates the ongoing network issues affecting multiple systems. Updates will be provided as more information becomes available." ### FAQ: How can I join the ROCK community calls? **Answer:** To join the ROCK community calls, you can add them to your calendar yourself. Visit the Channel calendar in the Sprint review by following this [link](https://teams.microsoft.com/l/channel/19%3A0076c2a5f4294c9395e41d226630e71e%40thread.tacv2/tab%3A%3A0c315c5a-56a8-498c-a0a7-0c5d65faa2f2?groupId=45a16ec9-cb6d-401a-866e-e7ca091b65fa&tenantId=05d75c05-fa1a-42e7-9cf1-eb416c396f2d&allowXTenantAccess=false). Once there, you can right-click to add the calls either individually or as a series. ### FAQ: What if I have trouble adding the calls to my calendar? **Answer:** If you encounter any issues while trying to add the calls, please ensure you are accessing the correct Channel calendar link. If problems persist, consider reaching out to your team administrator for assistance. ### FAQ: Is there a visual guide for adding the community calls to my calendar? **Answer:** Yes, there is a visual guide available. When you access the Channel calendar, you will see an option to add occasions. You can choose to add them one by one or as a series. If you need further assistance, feel free to ask for help!" ### FAQ: How can we ensure the accuracy of stock numbers? **Answer:** To maintain accurate stock numbers, it's essential to stay alert and cross-check the stocks with updates from vendors. If there are no obvious discrepancies from your side, you can consider the numbers accurate. However, if any issues arise, please communicate them promptly. ### FAQ: What should we do if we notice a significant drop in stock numbers? **Answer:** If you observe a significant drop in stock numbers, it is advisable to analyze the data further. Check for any stock in transit or any recent changes in import volumes. If necessary, validate the figures against available data to understand the situation better. ### FAQ: What steps are being taken to address data discrepancies in the Rock system? **Answer:** We are currently investigating the issue with the Rock system, particularly regarding data not being inserted correctly. A manual workaround has been implemented to insert the latest data, and we are working with Microsoft to resolve any underlying problems with the data transfer process. Please stay tuned for updates." ### FAQ: What is the calculation logic behind Stock Compliance? **Answer:** The calculation logic for Stock Compliance involves planning stock levels to remain within an acceptable range. The lower bound of this range is determined by the minimum stock required to cover forecasted exports, while the upper bound accounts for flow imbalances, such as the buildup of stock until the next opportunity to position surplus containers. The report compares the average stock level against the midpoint of the target stock level range to assess compliance. ### FAQ: How do I determine if my stock planning is accurate? **Answer:** To determine if your stock planning is accurate, compare your average stock level to the target range. For example, if your minimum stock level is 100 and the maximum is 200, and your average stock for the week is 150, then your planning is considered spot on. This ensures that your stock levels are effectively managed within the defined parameters. ### FAQ: Where can I find more information about Stock Compliance and related documentation? **Answer:** More information about Stock Compliance can be found in the ROCK documentation. You can access this by navigating to the dropdown menu in the upper right corner of the ROCK interface. This documentation provides detailed insights and guidelines related to stock planning and compliance." "Here are some FAQs based on the provided conversation regarding site availability reduction: ### FAQ: What is the rationale behind the site availability reduction menu? **Answer:** The site availability reduction menu aims to ensure that units from excluded sites, such as INLT4TM, are not considered in the overall pool level availability. Initially, the approach was to ignore the excluded site altogether, but this led to inconsistencies in stock projections. Instead, the current method involves analyzing historical stock levels across sites in the pool and reducing the overall availability based on these figures. Specifically, since approximately 19% of the 20DRY stock in INLT4 is typically found in INLT4TM, the total availability in INLT4 is reduced by this percentage. ### FAQ: How often are the stock ratios recalculated? **Answer:** The stock ratios, including the 19% reduction for excluded sites, are recalculated once per week. This calculation is based on stock levels observed over the previous 16 weeks to ensure accuracy and consistency in availability projections. ### FAQ: Will the stock numbers adjust if there are changes in the future? **Answer:** Yes, if the stock numbers change in the future, the availability figures will be adjusted accordingly. The system is designed to reflect real-time stock levels to provide accurate availability information." ### FAQ: What should I do if the ""Reset Filters"" option does not remove the filter from the status column? **Answer:** If the ""Reset Filters"" option is not clearing the filter from the status column, please try refreshing the page. If the issue persists after refreshing, feel free to reach out for further assistance, as additional context may be needed to resolve the problem. ### FAQ: Has the issue with the status column filter been resolved? **Answer:** Yes, the issue with the status column not clearing has been fixed. After refreshing the page, you should be able to see the changes. Additionally, a similar issue with the ""Load order sent"" column has also been addressed. ### FAQ: How can I report a bug or issue I encounter? **Answer:** If you encounter any bugs or issues, please report them by contacting our support team. Providing specific details about the problem will help us address it more effectively. Thank you for your feedback!" "Here are some FAQs based on the provided text: ### FAQ: What should I do if ROCK hangs or shows a time-out error after opening orders? **Answer:** If you experience ROCK hanging or a time-out error after opening orders on the OTT Summary or via the SPM port view, it is recommended to close and reopen the ROCK application. This issue can be time-consuming and frustrating, but restarting the application is currently the best workaround. ### FAQ: Is this issue with ROCK common among colleagues? **Answer:** Yes, it appears that some colleagues in the ROT have reported similar issues with ROCK not returning to the original page after opening orders. If you are experiencing this problem, it may be beneficial to check with your colleagues to see if they are facing the same challenges. ### FAQ: Could the issue with ROCK be related to settings? **Answer:** It is possible that the issue may be related to specific settings within the application. If you continue to experience problems, consider reviewing your settings or consulting with your IT department for further assistance." ### FAQ: What should I do if I encounter issues extracting reports in APA? **Answer:** If you experience difficulties extracting reports from APA, such as from Forecast or GSC, please report the issue to the support team. They will investigate the problem and provide assistance. ### FAQ: How can I check the status of report extraction issues? **Answer:** You can check the status of report extraction by reaching out to the support team. They will confirm whether the system is functioning properly and may provide updates on any ongoing issues. ### FAQ: What steps are taken when a report extraction issue is reported? **Answer:** When a report extraction issue is reported, the support team will first verify the functionality of the system. They will then check the logs to identify any underlying problems and ensure that the issue is resolved promptly." ### FAQ: How can Capacity Inventory engineers get readonly access to ROCK? **Answer:** To obtain readonly access to ROCK, Capacity Inventory engineers should typically raise a request through the service-now platform. However, you can also send a list of the users who need access directly to the ROCK support team, and they will assist in ensuring that the necessary users are added. ### FAQ: What should I do if I need to validate OTT numbers? **Answer:** If you need to validate OTT numbers that you consume via EMP against what is displayed in ROCK, you can request readonly access as mentioned above. This will allow you to compare the numbers directly in the ROCK system. ### FAQ: Who should I contact for support regarding access issues? **Answer:** For any access-related inquiries or support, you can reach out to the ROCK support team. They are available to assist you with the process and ensure that your access needs are met efficiently." ### FAQ: Why can't I access 2020 stock levels in ROCK? **Answer:** ROCK currently does not support data retrieval for stock levels prior to 2021. If you need historical data for reporting or insights, it is recommended to access the Maestro platform, which stores historical stock information calculated by ROCK since its inception in 2017. ### FAQ: How can I access historical stock data from Maestro? **Answer:** You can access historical stock data from the Maestro platform by visiting the following link: [Access to Maestro - Azure Data Lake Storage](https://maersk-tools.atlassian.net/wiki/spaces/ROCKDDFO/pages/163708771012/Maestro+-+Azure+Data+Lake+Storage#Access-to-Maestro-ADLS). This platform contains stock information that may be useful for your analysis. ### FAQ: What should I do if I need stock data for years beyond the current reporting limit? **Answer:** Currently, ROCK supports reporting for a maximum of three years. If you require data for additional years, you may need to raise a new work item. It is advisable to discuss this with your team or contact Saatvik Sai for further assistance." ### FAQ: Why do stock levels in ROCK reports show as zero until after 10 AM SYD time? **Answer:** The stock levels in ROCK reports, such as SPG, SPM, and SDE, do not appear until after 10 AM SYD time (or 12 PM AKL time) due to the timing of the job that processes historical stock data. This job runs daily at midnight UTC, which can lead to delays in stock data updates for users in different time zones. ### FAQ: Is there a way to get stock data updates earlier? **Answer:** Currently, the stock data updates are scheduled to run after 10 AM SYD time. While there is an ongoing investigation into the issue, any changes to the update schedule will be considered after the cloud migration is completed. Users are encouraged to stay tuned for further updates from the ROCK team. ### FAQ: What should I do if I continue to experience issues with stock data? **Answer:** If you continue to experience issues with stock data, please reach out to the ROCK support team. They are aware of the problem and are actively working on a solution. Additionally, you can check for updates regarding the status of the issue and any potential fixes that may be deployed in the future." ### FAQ: What should I do if I notice discrepancies between ROCK and RKEM pick-up figures? **Answer:** If you observe significant differences between the pick-up figures reported by ROCK and those from RKEM, please reach out to the ROCK team for clarification. It's important to provide specific details about the discrepancies, including the affected size types and the percentage differences. This will help the team investigate and address the issue effectively. ### FAQ: How can I report issues related to empty loading sync? **Answer:** If you are experiencing issues with empty loading sync that are affecting stock levels, please communicate this to the relevant team. Include details about the specific problems you are encountering and any impacts on your operations. This information will assist in resolving the issue more efficiently. ### FAQ: What steps are being taken to resolve synchronization issues between ROCK and RKEM? **Answer:** The ROCK team is actively monitoring the data synchronization between ROCK and RKEM. If discrepancies are identified, they are working to identify the cause and implement fixes. Updates will be provided as soon as the issues are resolved, so please stay tuned for further communication." ### FAQ: What should I do if I notice discrepancies in stock levels or evacuations not being reflected in the system? **Answer:** If you encounter discrepancies in stock levels or evacuations, please report the issue to your team lead or the support team immediately. It's important to provide as much detail as possible about the discrepancies to facilitate a quick resolution. ### FAQ: Is there a known issue affecting the ROCK system currently? **Answer:** As of the latest updates, the ROCK system is functioning normally. However, if you are experiencing issues, it may be related to the recent switchover to a new storage solution. Please check with your team for any ongoing investigations or updates regarding system performance. ### FAQ: How can I stay informed about system updates or issues? **Answer:** To stay informed about system updates or issues, regularly check your email for communications from the support team or your management. Additionally, you can reach out to your colleagues for real-time updates and verify if they are experiencing similar issues." ### FAQ: What issue is being reported regarding the ""Stock Performance Graph"" screen? **Answer:** The issue reported involves a mix-up between the ""Units"" and ""TEU"" buttons on the ""Stock Performance Graph"" screen. When users select ""Units,"" it displays TEUs, and when ""TEUs"" is selected, it shows units instead. ### FAQ: Has this issue been resolved? **Answer:** Yes, the issue has been fixed and released to production. Users no longer need to double-click when swapping between units and TEUs. ### FAQ: How can I report similar issues in the future? **Answer:** If you encounter any issues, please inform the support team directly. Your feedback is valuable, and the team will prioritize and address the concerns as needed." ### FAQ: What is the correct date for the ROCK migration to the cloud? **Answer:** The correct date for the ROCK migration to the cloud is **31st of May**. An earlier communication mistakenly stated the date as 30th April. A correction email will be sent out shortly. ### FAQ: Why is the migration scheduled during working hours on a weekday? **Answer:** The migration is planned during working hours to ensure that the full ROCK technology team is available to assist with the process. If scheduled on a weekend, only a few engineers would be available. Additionally, since ROCK is a planning tool, the impact of a few hours of outage is expected to be minimal, as users can manage their flow planning in advance. ### FAQ: How long will the application be down during the migration? **Answer:** The scheduled outage for the migration is expected to last **5 hours**, but the actual downtime may be less than that. The team is working to finalize the migration as quickly as possible to minimize disruption. Feel free to reach out if you have any further questions or need additional clarification!" ### FAQ: How often is the ROCK data updated in Dataiku? **Answer:** The ROCK data is currently updated weekly. The actual stock and one stock projection dataset are picked up each week. Daily updates are not implemented as they do not yield significant changes in the data. ### FAQ: Can I access reports related to stock tendencies and main offenders? **Answer:** Yes, there is a report available in Power BI that allows you to analyze stock tendencies and identify main offenders. You can access it [here](https://app.powerbi.com/Redirect?action=OpenReport&appId=1b6a539d-7b49-4c94-b214-76d23d398c13&reportObjectId=14a30940-8840-4bff-b10e-2b434af41815&ctid=05d75c05-fa1a-42e7-9cf1-eb416c396f2d&reportPage=ReportSectionf40fb3c0eb6474fe9351&pbi_source=appShareLink&portalSessionId=83180773-1559-4f0b-97a0-6f8edb5e0d59). ### FAQ: Is it possible to refresh the DataLake more than once a week? **Answer:** While the current setup only allows for weekly updates, you can request a daily refresh. However, please note that the actual stock data does not change significantly with daily runs, and minor changes may occur retroactively." ### FAQ: What are the recent changes in GEO mapping for the ROCK app? **Answer:** Recent changes in GEO mapping for the ROCK app have affected the Americas OCL, specifically merging the MAA area into NOA and CAC. This change may impact teams that are still organized according to the previous area mapping. ### FAQ: How are the GEO changes affecting user permissions in the ROCK app? **Answer:** The updated geographical mappings have been implemented in the ROCK system, but some users may experience limited permissions due to these changes. It is important for each OCL to review user access in light of the new GEO reality and request necessary updates. ### FAQ: What steps should I take if I am experiencing issues with my access in the ROCK app? **Answer:** If you are facing access issues due to the GEO changes, it is recommended to engage with the ROCK focal contacts for your region. You can find the necessary contacts and submit access requests through the [ROCK Access Request - End User Service Portal](https://maersk.service-now.com/end_user_portal?id=sc_cat_item&sys_id=2dc96a6f4718611090a1862c736d43d6). Although the form may not be updated, it can still serve as a starting point for resolving your access issues." ### FAQ: Is there a reporting system available for Rock? **Answer:** Yes, Rock has some reports accessible through the application. These reports provide metrics related to application performance, such as positioning orders compliance and commercial forecast accuracy. However, ad-hoc reporting that is not intended for global use is generally not developed. ### FAQ: How can I access data for reporting purposes? **Answer:** You can access data through Maestro ADLS, which is the enterprise platform for insights and analytics. Specific data, such as RKEM/COMET equipment events, is available in ADLS and can be used to create reports. For assistance, it is recommended to consult with the Maestro or GDA team. ### FAQ: What should I do if I need a specific report that is not available? **Answer:** If you require a specific report that is not available, it is advisable to reach out to the RKEM or Maestro teams for guidance. Additionally, you can raise an access request for data through the following link: [Access Requests](https://maestro.insights.maersk.com/ie/admin/accessRequests?). This tool allows you to search for data folders within ADLS." ### FAQ: How can I verify if a system is working properly. What should I do if I want to check if a system is functioning correctly? **Answer:** You can perform a simple check by accessing the system and confirming its operational status. If you encounter issues, reach out to your support team for assistance. ### FAQ: Why might certain data not reflect across different platforms. Why do I see discrepancies in data between different systems, such as POOL/SITE not reflecting in ROCK? **Answer:** Discrepancies can occur due to synchronization issues or data integration problems between platforms. It's advisable to consult your technical support team to investigate and resolve these inconsistencies. ### FAQ: Who should I contact for technical support. If I encounter issues with the system, who should I reach out to for help? **Answer:** For any technical issues or inquiries, please contact your designated support team or helpdesk. They will be able to assist you with troubleshooting and resolving any problems you may face." ### FAQ: How can I add colleagues to receive ROCK data from a specific email address? **Answer:** To add colleagues to receive ROCK data, you will need to set up a shared mailbox or distribution list that includes their email addresses. You can do this through your email settings or by contacting your IT department for assistance. Once the shared mailbox or distribution list is created, you can configure the autoforwarding settings to include it. ### FAQ: What should I do if I'm unsure about the type of reports being forwarded? **Answer:** If you are uncertain about the reports or emails you are receiving, it is best to reach out to the sender for clarification. You can reply to the email or contact them directly to ask for details about the specific reports and their content. This will help you understand what information is being shared and how it can be utilized. ### FAQ: Who can I contact for help with email forwarding and report sharing? **Answer:** For help with email forwarding and sharing reports, you can contact your IT support team or the person responsible for managing email systems in your organization. They can provide guidance on setting up autoforwarding, creating distribution lists, and any other email-related inquiries you may have." ### FAQ: What should I do if my OTT is missing in Load COPRAR after being approved? **Answer:** If your OTT (Operational Transaction Type) is missing in Load COPRAR despite being created and approved, it is important to check with the ROCK team. They can analyze the situation to determine if it was a system issue or a user error. You can also raise a request for further investigation through the ACE team by visiting [this link](https://maersk.service-now.com/end_user_portal?id=report_issue&sys_id=2882287c1b83c1141e1d6351f54bcb7a). ### FAQ: How can I receive notifications if my OTT fails to send to ACE? **Answer:** To ensure you are notified when an OTT fails to send to ACE, it is recommended to implement an ACE error notification system. This would allow for manual intervention and communication with the concerned stakeholders when such failures occur. You may want to discuss this idea with your team or relevant departments. ### FAQ: Who should I contact for issues related to ACE and OTT delivery? **Answer:** For any issues related to ACE and the delivery of OTTs, it is best to contact the ACE team directly. They are responsible for investigating any problems that arise. You can submit a request for assistance through the ACE support portal [here](https://maersk.service-now.com/end_user_portal?id=report_issue&sys_id=2882287c1b83c1141e1d6351f54bcb7a). The ROCK team will provide support as needed." ### FAQ: What should I do if I encounter an ""ERROR loading data!"" message while working with ROCK? **Answer:** If you experience an ""ERROR loading data!"" message, it is recommended to submit an incident form for support. You can do this by visiting the following link: [Submit an Incident Form](https://maersk.service-now.com/end_user_portal?id=report_issue&sys_id=3244a6a5db605410dfb0de0cd3961992). The support team will address your issue as soon as possible. ### FAQ: I cannot visualize the capsheet. Is this related to the data loading error? **Answer:** While it is unclear if the inability to visualize the capsheet is directly related to the data loading error, it is advisable to report both issues when submitting your incident form. This will help the support team investigate the problem more effectively. ### FAQ: How can I ensure my issue gets visibility and support? **Answer:** To ensure your issue receives the necessary visibility and support, please submit an incident form through the provided link. This will allow the support team to track and address your concerns promptly." ### FAQ: What should I do if I am unable to create, edit, or delete OTTs in ROCK? **Answer:** If you are experiencing issues with creating, editing, or deleting OTTs in ROCK, please ensure that you provide detailed information about the problem. Include any error messages you receive or screenshots that illustrate the issue. This will help the support team to identify and resolve the problem more efficiently. ### FAQ: How can I get assistance if my issue cannot be replicated by the support team? **Answer:** If the support team is unable to replicate your issue, it is important to provide a clear explanation of the steps you took that led to the problem. Sharing specific details, such as the actions performed and any error messages encountered, will assist the team in understanding your situation better and finding a solution. ### FAQ: What should I do if my issue is urgent? **Answer:** If your issue is urgent, please communicate the urgency clearly in your message. You can request that the support team prioritize your issue, and provide any relevant details that may help expedite the resolution process." ### FAQ: What should I do if I encounter a general failure in ROCK? **Answer:** If you experience a general failure in ROCK, please raise a ticket to report the issue. The ROCK team is aware of the problem and is actively working to resolve it. We appreciate your patience during this time. ### FAQ: Is there ongoing maintenance affecting ROCK? **Answer:** Currently, there are multiple tickets opened regarding a general failure in ROCK. The ROCK team is investigating the issue, and it is not specifically related to scheduled maintenance. We will provide updates as soon as more information is available. ### FAQ: How can I get updates on the status of my ticket regarding ROCK issues? **Answer:** Once you have raised a ticket, you will receive notifications regarding its status. For immediate concerns or updates, feel free to reach out to the support team directly for assistance." ### FAQ: What should I do if the update interval for container loading numbers has increased significantly? **Answer:** If you notice that the update interval for container loading numbers has increased beyond the usual timeframe (e.g., from 30 minutes to over 6 hours), please report the issue to the support team. They can investigate any ongoing issues and provide updates on the situation. ### FAQ: How can I check if the system is running as expected? **Answer:** You can verify the system's performance by checking for recent updates or notifications from the platform team. If you have specific symptoms or concerns, feel free to reach out to the support team for assistance. ### FAQ: What actions are being taken if there is an issue with the update system? **Answer:** If an issue is identified, the platform team will investigate the cause and may manually start jobs to ensure that new data becomes available promptly. They will also raise urgent requests with support to understand and resolve the underlying problems. Feel free to modify these FAQs to better fit your website's style or specific user needs!" ### FAQ: What is the process for reconciling GSIS mismatches? **Answer:** GSIS mismatches are typically reconciled through a specific logic that does not automatically include other vessels. If a mismatch occurs, it is essential to review the parameters and ensure that the correct vessel is selected. Manual re-approval may be necessary in cases where the system does not automatically reconcile to other vessels. ### FAQ: Can the mismatch fix logic be extended to include alternative vessels? **Answer:** Currently, the mismatch fix logic does not extend to automatically reconcile mismatches with other vessels. However, users can suggest changes to the logic, such as extending parameters to select a new vessel on the same service. Feedback and suggestions can be submitted for consideration in future updates. ### FAQ: What should I do if I encounter a GSIS mismatch? **Answer:** If you encounter a GSIS mismatch, first check if there are reasonable alternatives available in the pool for the same dates. If not, you may need to manually re-approve the OTT. For further assistance, consider reaching out to your system administrator or support team to discuss potential adjustments to the reconciliation logic." "Here are a few FAQs based on the provided text input: ### FAQ: What should I do if I receive alerts for changes made to OTT volumes? **Answer:** If you are receiving alerts for changes to OTT volumes that you have made, it is important to verify the details of the changes. Check the specific alert message for any reference numbers, such as R22737846, to track the changes. If you believe the alerts are incorrect or if you need further assistance, please contact your support team for clarification. ### FAQ: How can I manage alerts for OTT volume changes? **Answer:** To manage alerts for OTT volume changes, you can typically adjust your notification settings within your account preferences. Look for options related to alerts or notifications and customize them according to your needs. If you need help navigating these settings, refer to the user guide or contact customer support for assistance. ### FAQ: What does the reference number in the alert (e.g., R22737846) signify? **Answer:** The reference number in the alert, such as R22737846, is a unique identifier for the specific change made to the OTT volume. This number can be used to track the change in your system or to reference it when seeking support. If you have questions about a specific reference number, please reach out to your support team for more information." ### FAQ: How can I resolve issues with my plan not reflecting on the U4G service capsheet? **Answer:** If you are experiencing issues with your plan not appearing on the U4G service capsheet, it is recommended to check with the GLEO support team. There may be a communication issue between GLEO and the capsheet that needs to be addressed. ### FAQ: Who should I contact for support regarding the U4G service capsheet? **Answer:** For support related to the U4G service capsheet, you should reach out to the GLEO support team. They can assist you in troubleshooting any issues that may be preventing your plan from being reflected correctly. ### FAQ: What should I do if I need further guidance on resolving my issue? **Answer:** If you require additional guidance on resolving your issue, feel free to ask for help from your colleagues or the support team. Providing specific details about the problem will help others assist you more effectively." ### FAQ: Why is the stock for August 15th not appearing in ROCK? **Answer:** A1: There was a temporary technical issue that affected the visibility of stock data for August 15th. The issue has since been resolved, and the data should now be restored. If you still do not see the stock information, please refresh the page or check back later. ### FAQ: What should I do if I see stock projections at zero? **Answer:** A2: If you encounter stock projections showing zero, it may be due to a temporary glitch. Please verify the data again after some time. If the issue persists, consider reaching out to support for further assistance. ### FAQ: How can I confirm if the stock data is back to normal? **Answer:** A3: Users can confirm the restoration of stock data by checking the relevant dates in ROCK. If the data appears as expected, then the issue has been resolved. If you notice any discrepancies, please report them to the support team for investigation." ### FAQ: What issues are currently affecting the ROCK system? **Answer:** There have been reports of issues with the OTT reconciliation process in the ROCK system. Specifically, loaded OTTs have disappeared due to an overflow in an ID field in the OTT Reconciliation table. This has caused the application to not display loaded container information correctly. ### FAQ: What steps are being taken to resolve the issues in ROCK? **Answer:** The ROCK team has identified the root cause of the problem and deployed a fix. They are currently running reconciliation jobs to update and allocate loaded containers to the correct OTTs. While some updates are visible, the team expects all data to be fully updated within a few hours. Users are encouraged to report any ongoing issues. ### FAQ: How can I check the status of my ticket related to ROCK issues? **Answer:** If you have raised a ticket regarding issues in the ROCK system, you can check its status by referencing the ticket number. For example, ticket INC5322687 was raised recently, and users are advised to follow up if they do not see progress. Please reach out to the support team for further assistance." ### FAQ: What should I do if I encounter a message saying ""Will be available soon"" on the ROCK platform? **Answer:** If you see this message, it may indicate that the platform is undergoing maintenance or updates. Please check back later, as the issue is often temporary. If the problem persists, consider reaching out to customer support for assistance. ### FAQ: How can I find out if there are any ongoing issues with the ROCK platform? **Answer:** You can check the official website or social media channels for updates regarding any known issues or maintenance schedules. Additionally, user forums may provide real-time feedback from other users experiencing similar problems. ### FAQ: What steps can I take if I still cannot access the ROCK platform after maintenance? **Answer:** If you are still unable to access the platform after maintenance has been completed, try clearing your browser cache or using a different browser. If the issue continues, please contact customer support for further assistance." ### FAQ: How can I report an issue related to RKEM moves reconciliation? **Answer:** If you suspect there is a problem with RKEM moves reconciliation with OTTs, please create a ServiceNow ticket to ensure the issue is tracked properly. You can submit your ticket through the following link: [Report an Issue](https://maersk.service-now.com/end_user_portal/?id=report_issue&sys_id=3244a6a5db605410dfb0de0cd3961992). ### FAQ: What should I do if I have a ticket raised? **Answer:** Once you have raised a ticket, you will receive a confirmation with the ticket ID. For example, if your ticket ID is INC5322687, you can refer to this ID for any follow-up inquiries. The team will address your ticket as soon as possible. ### FAQ: Who should I contact for updates on my ticket? **Answer:** For updates regarding your ticket, you can reach out to the support team directly. They will provide you with the latest information and assist you with any questions you may have about the status of your ticket. --- Feel free to modify these FAQs to better fit your website's tone and style!" ### FAQ: How can I suggest new features for the OTT screen? **Answer:** You can submit your suggestions for the OTT screen by contacting the ROCK team directly. For example, you can propose adding icons or status indicators (S/A/L/C) for each vessel. Your suggestions will be assessed and refined by the Product Owners (POs) as part of the ongoing development process. ### FAQ: Is there a way to track the status of my feature suggestions? **Answer:** Yes, you can track the status of your feature suggestions by visiting the Azure DevOps (ADO) link provided by the ROCK team. Please note that you will need ADO access to view the details of your suggestions and any updates related to them. Here’s the link for reference: [ADO Feature Suggestions](https://transport-logistics.visualstudio.com/ROCK/_workitems/edit/522742). ### FAQ: Can I request specific functionality, like a reverse/switch button between POD/POL? **Answer:** Absolutely! You can request specific functionalities, such as a reverse/switch button between Port of Discharge (POD) and Port of Loading (POL). These requests can be submitted to the ROCK team, and they will be considered along with other suggestions for future updates." ### FAQ: Why is ROCK lagging on every page? **Answer:** *If you are experiencing slow page load times in ROCK, it may be due to various factors such as server issues, high traffic, or browser compatibility. If the issue persists, please check for updates or contact support for assistance.* ### FAQ: How can I resolve slow page load issues in ROCK? **Answer:** *First, try refreshing the page or clearing your browser cache. If the problem continues, ensure that your internet connection is stable. You may also want to check if there are any ongoing maintenance activities or updates that could be affecting performance.* ### FAQ: What should I do if the issue resolves itself? **Answer:** If the lagging issue resolves on its own, it’s a good idea to monitor the performance for any recurring problems. If you notice the lag returning, consider reaching out to support for further investigation. ### FAQ: I am unable to create an OTT email and I am receiving an error message stating, ""This page isn’t working right now."" What should I do? **Answer:** If you encounter this error, it may be due to a temporary issue. Please check if there has been a recent fix released for this problem. If the issue persists, consider reaching out to support for further assistance. ### FAQ: How can I report an issue with creating an OTT email? **Answer:** To report an issue, please provide details about the specific OTT you are trying to create and the steps you are taking. This information will help the support team reproduce the issue and assist you more effectively. ### FAQ: What should I do if the problem with creating an OTT email is still not resolved? **Answer:** If the issue continues after a fix has been deployed, please check for any updates or announcements regarding the status of the fix. If the problem remains unresolved, do not hesitate to contact support for further help." ### FAQ: Why was the PLP run scheduled in the middle of the day? **Answer:** The PLP (Planned Load Program) was run during the day due to delays in the import/export automatic forecasts, which were expected to update on Sunday but arrived mid-day yesterday. This necessitated an additional PLP run to accommodate the updated forecasts. ### FAQ: Is the mid-day PLP run a one-time occurrence or will it happen again? **Answer:** The mid-day PLP run was triggered by specific circumstances related to forecast delays. While it is not the standard practice to run PLP during working hours, it may occur again if similar disruptions happen in the future. It is generally preferable for PLP to run outside of working hours. ### FAQ: How can I provide feedback or express concerns about the PLP schedule? **Answer:** Users are encouraged to share their feedback regarding the PLP schedule. If there is a consensus among users that changes are needed, this can be discussed in the forum to explore potential adjustments to the scheduling of PLP runs." "Here are some FAQs based on the provided text: ### FAQ: What should I do if I notice containers not being removed from ROCK after last moves are deleted in RKEM? **Answer:** If you find that containers are still showing in the Global Stock Chart after the last moves have been deleted in RKEM, please raise a ticket to report the issue. Our support team will investigate the matter and ensure that the containers are properly removed. ### FAQ: How can I report an issue with container management in the system? **Answer:** To report an issue with container management, such as containers not being removed as expected, please submit a ticket through our support system. Provide as much detail as possible about the issue, including any specific units affected, to help us resolve it quickly. ### FAQ: What is the process for tracking issues related to container visibility in the Global Stock Chart? **Answer:** If you encounter issues with container visibility in the Global Stock Chart, you should first check if the last moves have been properly deleted in RKEM. If the problem persists, please raise a ticket with our support team, and they will assist you in tracking and resolving the issue." ### FAQ: What is the purpose of the OTT summary? **Answer:** The OTT summary is designed to provide a comprehensive overview of vessel usage for specific rotations or voyages. It helps users quickly analyze data without the need for manual calculations or additional tools. ### FAQ: How can I filter and analyze data in the OTT summary? **Answer:** Users can filter the OTT summary to view specific data points. This feature eliminates the need for manual calculations, making it easier to assess vessel usage. Additionally, there is an option to export the OTT summary to Excel, although this may not always be the most optimal solution. ### FAQ: Is there a way to clear filters in the OTT summary for easier analysis? **Answer:** Yes, a feature to clear filters in the OTT summary is being considered. This would greatly assist users in quickly navigating through various scenarios and conducting quick analyses. Feedback on this feature is welcomed as it is added to the backlog for future assessment." ### FAQ: What caused the cancellation of OTTs R22575936 and R22520972? **Answer:** The cancellation of OTTs R22575936 and R22520972 was primarily due to an issue with the ""Copy OTT"" feature, which was not locking equipment groups correctly. This problem has since been addressed, and the fix was implemented in production last week. ### FAQ: Are there ongoing issues with the cancellation of OTTs? **Answer:** Yes, there are still reports of the system cancelling OTTs, which is becoming a significant concern, especially for important positioning. The team is actively investigating these cancellations to ensure that the locking mechanisms are functioning correctly and that no further cancellations occur without proper justification. ### FAQ: How can I find out if my OTT is locked? **Answer:** To check if your OTT is locked, you can review the ""Vessel Call Constraints"" screen in the Master Data section. This will allow you to see if there are any discharge restrictions or locks in place for your specific OTT. If you notice that your OTT is being cancelled despite being locked, please report this to the support team for further investigation." "Here are some FAQs based on the provided text: ### FAQ: What should I do if my OTT (Operational Transport Task) is not corrected automatically by PLP (Planning and Logistics Platform)? **Answer:** If your OTT is not corrected automatically by PLP, you should first check the Vessel Call Constraints you have set. Ensure that the restrictions are correctly applied and that they align with the intended changes. If the issue persists, you may need to manually cancel the OTT, as you did, and reach out to your support team for further assistance in determining why PLP did not correct the task as expected. ### FAQ: How can I set restrictions on Vessel Call Constraints for my OTT? **Answer:** To set restrictions on Vessel Call Constraints for your OTT, navigate to the relevant section in your planning interface. You can specify the desired load moves, such as setting the 20' RF (Reefer) load moves to zero. Make sure to save your changes and monitor the OTT to confirm that the restrictions are applied correctly. If you encounter any issues, consult the user manual or contact support for guidance. ### FAQ: What does it mean to manually cancel an OTT, and when should I do it? **Answer:** Manually canceling an OTT means that you are overriding the system's current status and removing the task from the operational queue. You should consider doing this if the OTT has not been corrected as expected after applying restrictions or if it is no longer relevant to your operations. Always ensure that you have documented the reason for cancellation and communicate with your team to maintain operational clarity." ### FAQ: What is the ""Route code"" displayed in the OTT overview? **Answer:** The ""Route code"" is a specific identifier that is currently shown in the OTT overview. It is used to provide additional context regarding the service being displayed. ### FAQ: Are there any plans to remove the ""Route code"" from the OTT overview? **Answer:** Yes, there are considerations to remove the ""Route code"" as part of a data sourcing rebuild. The team is evaluating whether it is necessary to keep this information or if the service code alone is sufficient. ### FAQ: Where can I find the ""Route code"" if it is removed from the OTT overview? **Answer:** If the ""Route code"" is removed, it will still be available in the GSIS system for users who may need to reference it. Users can access GSIS for any required information regarding route codes." ### FAQ: What should I do if I receive a message from GLEO when submitting an OTT close to the vessel's departure? **Answer:** When you attempt to submit an OTT (Operational Time Table) very close to the vessel's departure, GLEO may display a message indicating that the submission is outside of expected parameters. This typically occurs when the submission is made within 48 hours of departure. To ensure your OTT is included correctly, your colleagues from the capacity team will need to manually open the ""pending tray"" in GLEO and input the details. ### FAQ: Where can I find the pending tray in GLEO? **Answer:** The pending tray in GLEO is a specific section where pending submissions can be managed. If you are unsure of its location, please consult your GLEO user manual or reach out to your IT support team for guidance on navigating the system. ### FAQ: What should I do if my OTT fails to go into GLEO? **Answer:** If you receive a notice about an OTT failing to be processed in GLEO, it is important to check the submission details and ensure they comply with the system's requirements. If the issue persists, contact your capacity team or GLEO support for assistance in resolving the problem and ensuring your submission is properly recorded." ### FAQ: What should I do if my OTT was locked and then cancelled? **Answer:** If your OTT was locked and subsequently cancelled, it is important to check the action log for details. The cancellation may be due to a mismatch with the GSIS system. If you need further clarification on why the cancellation occurred or if the OTT was reinstated in GLEO, please reach out to your system administrator or support team for assistance. ### FAQ: Why is the quantity not mentioned in the action log for my OTT? **Answer:** The absence of quantity information in the action log for OTTs created recently may be due to a change in the system's logging behavior. It appears that this issue has been present since mid-2019. If you require the quantity details for your OTT, please consult with your technical support team to investigate this further. ### FAQ: How can I address a long-standing bug in the OTT system? **Answer:** If you suspect that there is a long-standing bug affecting the OTT system, such as issues with log entries or status visualizations, it is advisable to document your findings and report them to your technical support or development team. Providing specific examples and details will help them understand the issue better and prioritize it for resolution." "Here are some FAQs based on the provided text: ### FAQ: What is the issue with the OTT and loaded quantity? **Answer:** The OTT (Operational Tracking Tool) is currently displaying an incorrect loaded quantity due to a previous update with an incorrect voyage number in the GSIS (Global Shipping Information System). Initially, the GSIS was updated with an executed voyage number, which caused the OTT to change its status to 'L' (Loaded) with a quantity of loaded containers. After correcting the voyage number, the OTT did not revert back to 'S' (Scheduled), leading to an inability to capture the actual plan for the current voyage. ### FAQ: How can I resolve the incorrect loaded quantity in the OTT? **Answer:** To resolve the incorrect loaded quantity in the OTT, it is essential to ensure that the GSIS is updated with the correct voyage number. After making the necessary corrections in the GSIS, monitor the OTT to see if it reverts back to 'S' status. If the issue persists, please contact your system administrator or support team for further assistance. ### FAQ: What should I do if the OTT does not update after correcting the voyage number? **Answer:** If the OTT does not update to reflect the correct status after the voyage number has been corrected in the GSIS, it is advisable to reach out to your technical support team. They can investigate the issue further and provide guidance on how to ensure that the OTT accurately captures the current voyage plan." ### FAQ: What are the current restrictions on PLP planning for vessel legs? **Answer:** Currently, there are no specific rules preventing PLP from planning Eastbound empties on Westbound vessels. However, it has been noted that there are instances of non-optimal planning occurring. If you have specific examples or suggestions for more optimal routes, please share them so we can investigate further. ### FAQ: How can I report issues with non-optimal planning in the system? **Answer:** If you encounter non-optimal planning, please create a SNOW ticket detailing the issue, including the OTT (Operational Transport Task) and the specific problems observed. This will help us address the issue and improve the planning logic. ### FAQ: What should I do if I notice recurring issues with planning schedules? **Answer:** If you notice recurring issues with planning schedules, please document the instances and reach out to the relevant team members for further analysis. Sharing specific examples will assist in identifying the root cause and implementing necessary changes to the planning process." "Here are a few FAQs that could be added to a website based on the conversation: ### FAQ: What types of content will not be provided? **Answer:** We do not provide content that is harmful, illegal, or violates community guidelines. This includes topics related to child abuse, violence, hate speech, discrimination, drugs, and any form of adult content. If you have questions about sensitive topics, we encourage you to seek help from qualified professionals. ### FAQ: Can I request creative content about specific individuals or copyrighted material? **Answer:** While we can generate creative content such as poems and stories, we cannot create content about influential politicians, activists, or state heads. Additionally, we cannot provide copyrighted material, including lyrics, books, or articles. We respect copyright agreements and encourage users to seek out original sources for such content. ### FAQ: What should I do if I need legal, financial, or medical advice? **Answer:** For any legal, financial, or medical inquiries, we recommend consulting with qualified professionals in those fields. Our platform is not designed to provide expert advice, and it's important to seek guidance from trained individuals who can address your specific needs." "Here are some FAQs based on the provided text: ### FAQ: What should I do if I encounter a problem on the screen? **Answer:** If you encounter a problem on the screen, perform a hard refresh to clear old cached files in your browser. You can do this by pressing the 'Shift' key or 'Ctrl' key together with the 'F5' key on your keyboard. This action should resolve the error. ### FAQ: Will there be a permanent fix for the issue? **Answer:** Yes, we are aware of the issue and are currently working on a permanent fix. It will be released very soon, so please stay tuned for updates. ### FAQ: What is a hard refresh and why is it necessary? **Answer:** A hard refresh is a way to clear the browser's cache for a specific page, forcing it to load the most recent version of the content. This is necessary when you encounter display issues or errors, as it helps to remove outdated files that may be causing the problem." "Here are some FAQs that can be added to the website based on the conversation provided: ### FAQ: What should I do if I encounter layout issues on the platform? **Answer:** If you experience layout issues, such as tables overflowing or a strange appearance, try performing a hard refresh of your browser. This can often resolve temporary display problems. If the issue persists, please report it through ServiceNow for further assistance. ### FAQ: How can I improve the readability of the OTT details tables? **Answer:** To enhance the readability of the OTT details tables, you can suggest narrowing the columns related to equipment types. This adjustment may help fit all necessary information on one screen, especially when using a laptop. Feel free to share your feedback with the team for consideration. ### FAQ: Is there a way to provide feedback on the new layout? **Answer:** Yes! We encourage users to share their thoughts on the new layout. Your feedback is valuable and can help us make further improvements. Please reach out to the team with your suggestions or concerns regarding the layout changes." ### FAQ: Why did I receive an email about my access being revoked? **Answer:** A1: The email notification is part of a new security process implemented for the ROCK application. Users who have not accessed the application for the past three months will have their access revoked. A warning notification is sent after two months of inactivity to inform users to log in and prevent revocation. ### FAQ: Some team members can access ROCK while others cannot. What should we do? **Answer:** A2: If you or your team members are experiencing access issues, please verify if you have received the warning notification regarding inactivity. If you have received the email and still cannot access the application, please provide your user ID to the support team for further assistance. ### FAQ: Is this access revocation issue affecting everyone? **Answer:** A3: The access revocation is based on individual user activity. If you have not accessed the application in the last three months, you may be affected. It is advisable to check with your team members to see if they have received similar notifications and to reach out to support for clarification if needed." ### FAQ: What should I do if I encounter a blank window when trying to change evac figures in ROCK? **Answer:** If you experience a blank window when clicking the OTT from SPM to change evac figures, please report the issue to our support team. We are currently investigating this bug and will provide updates as soon as a fix is available. ### FAQ: How can I report a technical issue I am facing with the system? **Answer:** To report a technical issue, please contact our support team through the designated support channels on our website. Provide a detailed description of the problem, including any error messages and the steps you took before encountering the issue. ### FAQ: How will I be informed about updates or fixes related to reported issues? **Answer:** We will communicate updates regarding reported issues through email notifications or announcements on our website. Please ensure that your contact information is up to date to receive timely information." "Here are a few FAQs based on the provided text: ### FAQ: Who should I contact for investigations and clarifications regarding stakeholder communications? **Answer:** For investigations and clarifications related to stakeholder communications, please reach out to Jarry Laforest. They are responsible for providing insights and support in these matters. ### FAQ: How will the findings from the investigations be utilized? **Answer:** The findings from the investigations will be taken into account when liaising with stakeholders. This ensures that all communications are informed and effective. ### FAQ: Is there a way to express gratitude for assistance received? **Answer:** Yes, you can express your gratitude by sending a thank-you message to the individual who assisted you, such as Jarry Laforest in this case. Acknowledging their efforts fosters positive relationships and collaboration." ### FAQ: What is the current status of the MMAU containers? **Answer:** The MMAU containers are currently undergoing a process to downgrade some starcare/starfresh (MMAU) containers to regular reefers. This means that previously renumbered containers are now being recognized as regular reefers, which may affect inventory and logistics. ### FAQ: How many units are being downgraded, and when will this happen? **Answer:** The following units are already downgraded: - **MMAU001MCQ**: 3000 units (MMAU100000 to 102999) - **MMAU002MCQ**: 450 units (MMAU103000 to 103449) Additionally, the batch from **MMAU003MCQ to MMAU008MCQ** (10,548 units, MMAU103500 to MMAU114649) will be downgraded in December. It is advised not to move these units to LAM in the coming week. ### FAQ: Who should I contact for more information regarding the MMAU containers? **Answer:** For additional information, you can reach out to Varun Parakkat (GLB head of EMR) or Ivan Arroche (CEN Flow) for further clarifications and assistance. Feel free to adjust the wording or details as necessary to fit your website's style and audience!" ### FAQ: What should I do if I encounter issues with the pool? **Answer:** If you experience problems with the pool, please reach out to our support team. They are currently investigating the issue and will provide updates as soon as possible. In the meantime, you can utilize the manual forecast functionality to assist you. ### FAQ: How can I help track ongoing issues with the product? **Answer:** To help us follow up on issues effectively, we encourage you to create an incident report. This will not only assist in tracking the current problem but also help us maintain a historical record of any recurring issues. ### FAQ: Where can I find additional resources or updates regarding the pool issues? **Answer:** For the latest updates and resources, please check our support page or contact our forecasting team directly. They are dedicated to resolving any concerns and will keep you informed throughout the investigation process." ### FAQ: How can I get updates on my inquiry? **Answer:** If you have reached out to us with a question or concern, we will look into it and provide updates as soon as we have more information. Please ensure that you have provided your contact details so we can reach you promptly. ### FAQ: Who can I contact for further assistance? **Answer:** For any additional questions or if you need further assistance, please feel free to reach out to our support team. You can find our contact information on the 'Contact Us' page of our website. ### FAQ: What should I do if I don't receive a response? **Answer:** If you haven't received a response within a reasonable timeframe, we recommend checking your spam or junk email folder. If you still do not see a response, please contact us again to ensure your inquiry has been received." "Here are some FAQs based on the provided text input: ### FAQ: Why was Autoforecast for ESAEI removed automatically? **Answer:** A1: The removal of Autoforecast for ESAEI could be due to various reasons, such as system updates, changes in user settings, or data integrity issues. It is recommended to check the system logs or contact support for a detailed explanation. ### FAQ: What should I do if SPM is showing 0? **Answer:** A2: If SPM (Sales Performance Management) is displaying a value of 0, it may indicate a data synchronization issue or a problem with the underlying calculations. Please verify your data inputs and ensure that all necessary configurations are correctly set. If the issue persists, reach out to technical support for assistance. ### FAQ: How can I correct my plans if they are showing incorrect data? **Answer:** A3: To correct your plans, first review the data inputs and settings to ensure accuracy. If Autoforecast has been removed, you may need to reconfigure your forecasting settings. If you require further assistance, consider consulting the user manual or contacting customer support for guidance on restoring your plans." ### FAQ: Why is there a need for a total at the bottom of the OTT summary page? **Answer:** Having a total at the bottom of the OTT summary page would streamline the process of calculating totals, especially when users are analyzing data for a single vessel rotation. Currently, users must manually calculate these totals, which can be time-consuming and prone to error. ### FAQ: Will the total change dynamically with the filters applied? **Answer:** Yes, the proposed total would be designed to change dynamically based on the filters applied by the user. This feature would enhance user experience by providing real-time updates and eliminating the need for manual calculations. ### FAQ: How can I provide feedback or suggestions regarding this feature? **Answer:** Users are encouraged to share their thoughts and feedback on this suggestion. You can comment directly on the platform or reach out to your team members to discuss whether this feature would be beneficial for your workflows. Your input is valuable in improving the system for everyone." ### FAQ: What should I do if I encounter issues exporting an OTT report? **Answer:** If you experience difficulties exporting an OTT report, please report the issue to our support team. They will investigate the problem and provide assistance. ### FAQ: How can I resolve permission issues when generating reports? **Answer:** If you find that you cannot generate a report due to permission issues, please contact our support team. They can help resolve the permissions and guide you on how to proceed with generating the report again. ### FAQ: Where can I find updates regarding ongoing issues with report generation? **Answer:** For updates on any ongoing issues, including report generation, please check the designated support channel or forum. Our team will provide timely updates and resolutions as they become available." ### FAQ: How does the forecast team operationalize customer forecasts into pick-up and drop-off schedules? **Answer:** The forecast team takes customer input and translates it into operational schedules for pick-ups and drop-offs. This process considers various factors, including customer turn time, which can vary significantly. While the team can control the pick-up side to a large extent, the import return side is more dependent on the customer's speed in returning containers. ### FAQ: How does the model account for delays in container returns? **Answer:** The model is data-driven and adaptive, retraining weekly based on historical data. It accounts for the lag between the Estimated Time of Arrival (ETA) at the Point of Delivery (POD) and the actual container return. This lag is reflective of recent customer behavior, especially during periods of global supply chain disruptions, such as those caused by COVID-19. ### FAQ: What factors are considered when accepting or rejecting bookings? **Answer:** When evaluating bookings, the team considers various operational factors, including the current global supply chain situation, container availability, and the historical lag in customer return times. The model aims to be granular in its approach to ensure accurate acceptance or rejection of bookings based on these dynamics. Feel free to adjust the wording or details to better fit your website's tone and audience!" "Here are a few FAQs that could be added to a website based on the conversation: