ROCK Documentation : Manage ROCK users

Created by Volkan Guney, last modified by Pawan Kumar Regoti on Jul 08, 2025

Where are users managed?

Managing users is done in ROCK and can only be done by users with "Administrator" role. 

Following a ServiceNow request for access, users are managed on the "User Administration" page in ROCK.

It is accessed through the user menu (top-right corner).

What operations can I perform in User administration?

Anyone, including non-admins can search for users. The functionality searches in user names, emails, their roles and even assigned OCLs or Country clusters. Give it a try and if it doesn’t cover your needs, please let us know.

On top of that, admins can grant and revoke access to ROCK to Maersk employees and edit the access levels (roles and profiles) of existing users.

User Roles and Profiles

The below table describes the available roles that can be assigned to users.

User Role

Description

Approval Email Required (attached to ticket)

Maintainer   

User management and Product Level Updates

  • ROCK Application Manager

Super User

Obsolete - No longer maintained

  • ROCK Product Owner

LOC User

Regional Planning of Empty Flows + Limited access for Scenario Management. 

Geo-specific access is granted per LOC geo code.

  • EQU/EMR head of the LOC

Country Cluster User 

 

Local Planning of Empty Flows. 

Geo-specific access is granted per Country Cluster geo code.

  • EQU/EMR head of the LOC

Read Only User

Mainly covers peripheral users which are not equipment planners, but need to see stock development, forecasting and OTT related screens  

  • ROCK Product Owner

OTT User  

Covers users mainly from Cargo department, who only needs to view OTTs and the container figures on them for load planning purpose.

Not required

Commercial User

Covers commercial users who need to view automated container availability screen to understand and explain availability numbers.

  • EQU/EMR head of the LOC

OCL Heads

The following table details the list of the OCL heads that can provide approval email and responsible for reviewing the list of users assigned to each OCL

Last updated 03 Apr 2025.

OCL

Head

Africa

  • Liam Berrill (can add users)

  • Ismaila Camara (can approve)

  • Kelly Lee Botha (can approve)

Asia Pacific

  • Jun Jean Huang (can add users and approve requests)

  • Shanola Govender (can approve)

Far East

Latin America

  • Leandro Amador Silva (can add users and approve requests)

  • Arnulfo Suarez (can approve requests)

North America

North Europe

  • Prabhu, Rashmi Pundalik (can add users and approve requests)

South Europe

West & Central Asia

  • Jalil Ibrahim Rajiwate (can add users)

  • Prathep S (can approve requests)

  • Maria Tossounian (can approve requests)

Attachments:

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user_administration_menu.png (image/png)